nanbarnes

Congrats on your venture. When will you have it up and running? If it's available now, I'll solve my call transfer problem by setting up my account with you.

I'm setting up IVM (I have version 4.5, so if an upgrade is the only way to make this possible, please let me know) and I have all incoming sales calls routed to a voip hardphone extension. But if I'm not there to answer, I'd like it to transfer the call after 4 rings to my cell. There is some reference in the help menu to the fact that it must be a voip transfer - so I can't just enter my cell #, right? So do I need to forward to a voip # (I use callcentric), and have them transfer the call to my cell? I read on another forum post that there was a problem with callcentric and transfers - does it apply here? If so, should I buy a number with another provider for this purpose, and who would the best provider be? Also, I believe that only a blind transfer is possible; is that true? Thanks for your help!

OK, Here's my best shot at that. Axon knows because the new packets have different source info in the packet headers. Callcentric issues the data with different identifiers, and axon sends them to different extensions. That's why you need the extensions, so the incoming call data can be routed to different locations, despite the fact that you have one line. (If someone more knowledgeable than me is rolling their eyes right now at my rudimentary grasp of this, please feel free to correct me!)

Thanks, Don, I'll try opening a few more ports. Does anyone use other stun servers than the ones preloaded by NCH? Is there any benefit in switching?

I read in the help menu that there is a "mailbox special menu" that goes like this: they enter the mailbox and get an OGM that says, "when you've finished recording, press pound." They record, press pound, and get three choices: 1 to record again, 2 to listen, 9 to end call (I'm assuming with the message saved.) But I can't locate these choices in the pull down menus for the key press options, or in the mailbox properties. Please help!

My understanding is that the "lines" are outgoing lines. I too am not as interested in outgoing calls and will rarely need Express Talk. The incoming calls are routed to 'extensions" - so you have one line, in that callcentric allows only one call out at a time, but you have a few extensions per line, because Callcentric allows a few - ( it may be two per line) calls to come in simultaneously. ( They don't state how many exactly in their support, because it depends on the plan you buy. I've got a toll free number, which entitles me to 2 "channels" per line. I can pay for more channels on the same line. If you look at your callcentric dashboard, you should see an option in "preferences' to "enable multiple calls".) The IVM will provide voice mailboxes for those incoming calls, but axon routes them - that's why the two work together. Hope this helps. -Nancy

Don, I also have a Callcentric DID and asked similar questions. You can read the detailed answers provided by pythonpole at http://nch.invisionzone.com/index.php?showtopic=7999 (See his posts # 4 and #6)

I have newly set up this system, and I've made a few test calls, but today I'm getting an error message, "Unable to detect public IP" .There may be a simple answer, because Axon did register with my voip provider for a fer minutes, then I got "stun server failed messages". So perhaps these stun servers will be restored. Can I substitute other stun servers instead to work around this? My fear is that this is a NAT router issue. When I run the network setup wizard in axon, I get a warning that I will have a poor connection because I'm behind a symmetric NAT router. For my few test calls, it didn't seem to be a problem, but if the stun servers don't work and I can't use uPNP, I guess I need to explore this. I have a DLink DI-724GU router, and I've opened the ports for axon: UDP 5060, 5070,8000-8020, 3478 for the stun servers, and 16384-16482 for my IP phone. I thought the router would be a good buy because it has QoS to prioritize voip packets, so it's designed to work with SIP trunks, right? I've read a little about port forwarding and creating a static IP address, but I don't know whether to explore those configurations. Is this what I need to do to have an "always on" registration with my sip provider? Thanks for your help!

Excellent. I got the SPA942 and Expresstalk working per your instructions. I'm setting up the express talk with IVM next, and so I can get simultaneous voice mails that way, on the one softphone. My problem is that all the discussions about pbx setups assume lots of calls out, or talk between extensions. I'm generating few calls out, but I'm going to receive lots of people calling in to leave voicemail. If I expand beyond the 6 lines the one softphone allows, can I install multiple copies of Express Talk? How do I configure the many voicemail boxes axon allows (assuming I buy more lines from callcentric). PS - It's wonderful to have someone knowledgeable to ask. You're really good at "laymen's terms. Thank you!

Thanks, this is super helpful. I'll get started with creating the extensions. Currently, I have one softphone, and it has 6 lines. But can I only use one of those lines if it's an extension for incoming calls? So then I'd need to download multiple copies of the Express Talk softphone?

I'm hoping you can advise a struggling newbie, especially as I'm not used to any pbx routing before this, so the axon config settings for the phones has stumped me. I downloaded Express talk and axon, and purchased a linksys SPA942. I have a callcentric trunk, with an 800# DID. I need to have the 800# route sales calls to the IP phone, and the rest of the calls to multiple extensions on the softphone, where I'll just record messages on voicemail. Callcentric said I had both the express talk and axon registering, causing a conflict. So I've got to change the ExpressTalk settings so that it doesn't call out to callcentric, and only communicates with axon. How? And the SPA942 gives me a "registration failed" error. But who is it failing with? Axon, or callcentric? I have the IP phone hooked up to the same PC that has axon on it, and also cabled to the router. My PC created a LAN for the IP phone - is that the way it's supposed to be? Or does that mean the phone won't be controlled by axon? It seems that none of the extension setup info in the axon web panel matches the setup info on the SPA942 web panel, (and the Linksys administrator's manual is way, way over my head) so I guess I'm filling in the config boxes wrong. If there's anyone out there who can make sense of my questions and guide me through this setup, I'd be really grateful for your help!