Web Access name field 15 character error

[SuBDivisions]

I had mentioned this before and its back again.  When i go into web access and i try to do an invoice, it gives me this error shown in the screen shot.. If i do it from the program on my mac itself, no issue.  Very frustrating. 

 

 

[Telephony]

Hi,

Please confirm the software version you are using for us to advise and assist...

If you are using v5.00 and yet the issue persist on the same Mac where you have the application, download and install the diagnostic version, for us to gather more data of the case, click here > https://files.fm/u/mpae2gtd

1. Open the program,
2. Click the Ignore tab until the Express Invoice window open(you can use the "Don't show this message again" option).
3. Close the Trace_ExpressInvoice.txt window.
4. Go to the Web Access interface and reproduce the issue so the trace reflects the error.
5. When done, from the Help menu, select "Open Diagnostic trace" tab and highlight all the text to copy(Command + C) and paste (Command + V) on your email reply.    

Best regards,