roger garcia Posted May 21, 2017 Share Posted May 21, 2017 Hi. Suddenly my Switch Plus has stopped converting files to .mp3 stating that the conversion of the file has failed because "the encoder used to create the file has quietly failed. It's possible the choice of encoder settings produced the issue". The encoder settings used are the same I have been using for years and I cannot understand what the problem is. Could you help understand what the problem is? Link to comment Share on other sites More sharing options...
roger garcia Posted May 23, 2017 Author Share Posted May 23, 2017 Hi, N_C_H_josh. I've tried to convert .flac, .mp3 and .m4a to .mp3. All failed. I don't think the problem would be with the file per se. I'm using Windows 10 and the last update was made today (KB890830). I think I don't have the Creator Update installed. Link to comment Share on other sites More sharing options...
JackBH Posted June 17, 2017 Share Posted June 17, 2017 The same thing has happened to me. I had never given any trouble, but now, after I've installed a new version, it has been touched. Link to comment Share on other sites More sharing options...
Gerard Posted September 29, 2017 Share Posted September 29, 2017 Same problem. I've been using Switch to convert MIDI to MP3 for some time. I hadn't updated Switch but just recently the conversions started failing with exactly the message reported by the OP. Updating from 5.28 that I was using to 5.29 hasn't made any difference. I have the Creators' Update installed. Link to comment Share on other sites More sharing options...
Telephony Posted September 29, 2017 Share Posted September 29, 2017 Hi, Not all midi conversion are supported, but regardless of the original file format, if this file appears on the supported file list → http://www.nch.com.au/switch/kb/1405.html You should be able to properly convert it...If possible send the file(s) so we can test them and confirm. Best regards, Link to comment Share on other sites More sharing options...
trudy Posted January 11, 2019 Share Posted January 11, 2019 I just purchased the Switch Sound Format Converter (Plus - Commercial License) and my WMA files will not convert to mp3 - this is the main reason I purchased your software. I created the audio files myself via audio recorder on my PC; but now I have a Mac please help Link to comment Share on other sites More sharing options...
MichaelW Posted January 31, 2020 Share Posted January 31, 2020 I can't convert my .wav to mp3. Just purchased the software Link to comment Share on other sites More sharing options...
IT Guy Posted April 9, 2020 Share Posted April 9, 2020 I have two versions of this software, the newest I bought today v8.03 and v4.33, the new version will not convert, I just get "Conversion Failed" when trying to convert .dss/.ds2 files to .mp3. What gives? This thread started in 2017 with no answers? I should note v.4.33 was installed on Windows 7 and 10 and it worked fine. I installed v8.03 on our Server 2008 r2 box because that's where our dictations are. I've already opened a ticket, hoping to find an answer somewhere though. I've tried running in compatibility mode and even installed the k-lite codec pack, thought maybe that'd fill the gap somewhere. Link to comment Share on other sites More sharing options...
McDancerson Posted April 10, 2020 Share Posted April 10, 2020 7 hours ago, IT Guy said: I have two versions of this software, the newest I bought today v8.03 and v4.33, the new version will not convert, I just get "Conversion Failed" when trying to convert .dss/.ds2 files to .mp3. What gives? This thread started in 2017 with no answers? I should note v.4.33 was installed on Windows 7 and 10 and it worked fine. I installed v8.03 on our Server 2008 r2 box because that's where our dictations are. I've already opened a ticket, hoping to find an answer somewhere though. I've tried running in compatibility mode and even installed the k-lite codec pack, thought maybe that'd fill the gap somewhere. Same here, except I'm using version 8.00 on an old Mac running High Sierra (10.13.6), and trying to convert from .flac to .AAC. It was working fine, but now it gives me an error for every file I try to convert (and I've tried well over 50 at this point): "An error has been encountered when converting the file "/Users/macName/Library/Caches/0sJ9D5e/OKmIRCp.flac". Do you wish to continue converting files?" Then in the converter window under the Extended Information column, it says "No audio detected in the file", but there's definitely audio, because all files play in QuickTime Player with no issues. I'm guessing the problem has more to do with the fact that the location shown in the error message is definitely not where the file is located though... Guess I'll be filing a ticket as well! Link to comment Share on other sites More sharing options...
kaideee Posted April 29, 2020 Share Posted April 29, 2020 I've been using the free version of Switch for years but now, suddenly, when I try and convert from MP4 to MP3, it goes through the motions of converting, but when I put it into Express Scribe it shows zero minutes of audio available. I don't get any error messages. It suddenly started converting into 'Groove' which I thought might be the issue, but I changed my default settings to Windows Media and it didn't make any difference.Any suggestions would be greatly appreciated. Thanks in advance! Link to comment Share on other sites More sharing options...
elk Posted April 30, 2020 Share Posted April 30, 2020 Do you get the same problem with all the converted files you load onto Scribe or just some of them? What version of Switch and Scribe do you have? You may try to reinstall them and confirm if the issue persists. Link to comment Share on other sites More sharing options...
Kinkyone Posted July 4, 2020 Share Posted July 4, 2020 I have just had the same issue. I have converted thousands of files from FLAC to AIFF in the past as well as many other conversion types, now it tells me that the conversion failed all of a sudden and no explanation why, nothing out of the ordinary being attempted. If anyone can help out, that would be awesome. I will now send a ticket anyway Link to comment Share on other sites More sharing options...
clyde Posted September 12, 2020 Share Posted September 12, 2020 On 4/9/2020 at 11:09 PM, McDancerson said: Same here, except I'm using version 8.00 on an old Mac running High Sierra (10.13.6), and trying to convert from .flac to .AAC. It was working fine, but now it gives me an error for every file I try to convert (and I've tried well over 50 at this point): "An error has been encountered when converting the file "/Users/macName/Library/Caches/0sJ9D5e/OKmIRCp.flac". Do you wish to continue converting files?" Then in the converter window under the Extended Information column, it says "No audio detected in the file", but there's definitely audio, because all files play in QuickTime Player with no issues. I'm guessing the problem has more to do with the fact that the location shown in the error message is definitely not where the file is located though... Guess I'll be filing a ticket as well! I bought the mac version of this software to convert .flacs to .m4a for my iPod and converted some just fine but others failed. i haven't gotten it to convert anything since Link to comment Share on other sites More sharing options...
elk Posted September 14, 2020 Share Posted September 14, 2020 You may want to convert the files using different encoding settings, you may try to change the sample rate, sample size or bitrate to see if it makes a difference. In case you still have issues, you can reinstall the program using this link: http://www.oldversiondownload.com/oldversions/switch-8-11-2020-06-02(intel).zip Link to comment Share on other sites More sharing options...
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