Andrew B Smith

Inventoria not updating stock levels when item sold from express accounts

4 posts in this topic

When I create an invoice in express accounts, my inventory level is not updating in inventoria.

The syncing seems to be all ok, and when I update my inventory in express accounts, it says update was successful.

What am I missing

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Hi, 

Please review that you selected the correct inventory location from Express Accounts > Options(Preferences for Mac) > Inventory > Retrieve locations > select the location where you have all items on Inventoria. Also, from the same menu(Express Accounts > Options(Preferences for Mac) > Inventory) DO NOT check the "Show warning for items that are not on stock" box.

Best regards, 

 

 

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Hi Telephony,

Thank you for your reply, I appreciate the assistance.

When I follow the path you suggested {not mac}, and select retrieve location, then select OK, It just takes me back to the main menu. I tried this several times, with the same result each time.

I also unchecked the "Show warning for items that are not on stock" box.

What should I be seeing when I select "retrieve locations"??

Regards

Andrew

 

 

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Hello, Andrew. Please open a support ticket to supportnch@nchsoftware.com, so one of our technicians can assist you with this matter. Just make sure to be as much specific as you can, and include all the steps you already perform.

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