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Not recording sound


TexUser

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The Vu meter shows sound levels, but I can't get the sound to record or to play while recording from a DVR. I have made recordings in the past from a DVR and everything worked OK. My settings are:

Capture Device: USB 2861 Device

Input: USB

Microphone checked: Line(ION Audio USB 2861 Device)

Speakers checked.

What has changed?

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I can't help because I never record from DVR, but Debut Support will respond to your problem, even if you haven't paid for support - it just takes a little longer but only a couple of days, in my experience.

The link to Debut Support is in the intro to this forum.

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On 2/18/2017 at 1:55 PM, TexUser said:

The Vu meter shows sound levels, but I can't get the sound to record or to play while recording from a DVR. I have made recordings in the past from a DVR and everything worked OK. My settings are:

Capture Device: USB 2861 Device

Input: USB

Microphone checked: Line(ION Audio USB 2861 Device)

Speakers checked.

What has changed?

Have you check the Audio settings you are using in Debut. 

Debut has an Option that you will allow you to capture the sound from the speakers or any other device. You can check that option. 

If the problem persist you might require advance tech Support you can open a support ticket directly using this link: http://www.nch.com.au/support/supportcontact.html

 

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