Jump to content

Can't open any video files


Verena

Recommended Posts

Hello,

 

I purchased today Video Pad, and I can't open any Video file. Not wmv, not mp4... nothing!

The Program said just "failed to load file"

 

Any Idea, why I have this Problem? I need urgently to work with Videopad, and hope I can start soon.

Salu2 Verena

Link to comment
Share on other sites

Hi,

 

Please try the following:

 

From the top menu use the "Open" folder icon , browse for the file and select to open.

You can also use the "Add File+" icon from the top menu, browse for the file and click to open.

Or drag and drop the file from the original folder location to the VideoPad window.

 

.wmv, and .mp4 file formats are supported on VideoPad, you should be able to open and edit them.

Link to comment
Share on other sites

Hello,

 

I purchased today Video Pad, and I can't open any Video file. Not wmv, not mp4... nothing!

The Program said just "failed to load file."

 

If Telephony's ideas don't work for you, please share one or two of these unloadable files by uploading to Dropbox, Google Drive, Microsoft OneDrive, etc. and posting the link here. Someone will check them.

 

You might also try a reinstall of Videopad.

Link to comment
Share on other sites

I tried to repair Videopad. It did not work.

I reinstalled, and installed it new. It does not work.

But after I installed it new, it says that I have to install it as administrator.

But I have no access to the administration and have really no idea how this works.

I am the only user of my laptop, I don't know why I can install everything apart from Video pad!

 

I also purchased wavepad, and this works without problem.

I payed also for one month support. I wrote yesterday mail to the costumer service but no answer.

 

So any Idea what I can do to start work with this program?

The error code is 'ffmpeg19'

 

Thank you for your help!

Link to comment
Share on other sites

That link appears to be an NCH-supplied codec. Why it's needed separately from the standard VP installation is a mystery to me.

 

Consider retrieving the latest Videopad installer from the NCH WEBsite.

 

To get a clean install, it might be advisable to first use this free tool, which should clear out all remnants of failed installations. Just download the file and double-click on it to install.

After the cleaning, you may have more success with a fresh install of Videopad.

Link to comment
Share on other sites

I tried it. I uninstalled everything, and I have the same as before.....

 

I hang now on this for MANY hours, and I get fed up.

I purchased also the CD.

I hope to get it proper installed with the CD.... may be the CD will be here in about 3 weeks. :(

 

I have another laptop with old Windows XP. I hope that the program will run with it, until I have the CD.

Do you know if the registration code runs with two different laptops?

 

Many thanks for your help.

Link to comment
Share on other sites

The ridicules thing is... when I tested Videopad, than it was running without any Problem!

I was impressed how good the Program is.

And now where I purchased, i can not work with it.

I bring my laptop in the next days to the shop, and ask what is going on.

I will come back here to the topic, afterwards.

Many thanks for your support.

Link to comment
Share on other sites

  • 10 months later...
  • 2 years later...

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
×
×
  • Create New...