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Tips for getting help on this forum


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#1 c_major

c_major

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Posted 23 June 2016 - 01:18 AM

  • Please include VideoPad version in your post.
  • Post screenshots:

Screenshots can often help describe the problem better.

To insert an image here first upload it to Dropbox, Google Drive, Microsoft OneDrive, etc. and copy the URL.

Then click the IMAGE icon in the toolbar (above the VP forum compose window) and paste that URL. <Enter>


Posted Image

  • Share your project files:

The best way to help developers diagnostic the problem is sharing your project files.

We can exterminate the project file(.VPJ) without the media files. However we might also need the media files if the problem appear to lies in them.  

To share files you need to upload the files to Dropbox, Google Drive, Microsoft OneDrive, etc..

To protect your privacy you can use PM(Personal Messenger) to send the link to an Admin or Support forum ID.

  • Direct X diagnostic (Windows only):

DirectX diagnostic report includes detail information of your computer hardware.

To get a DirectX report, press(right click on Win 10) Start button->Run. And then type in "dxdiag".

Select "Save All Information" and save the report as a text file.

  • MediaInfo

It's an open source small tool which reports information for video and audio files.

It will come in handy if you want to analyse a video/audio file that has playback issues.

MediaInfo can be downloaded here.