Won't load mp3 files

[nicolaclay]

For some reason, my (free) version of Express Scribe sometimes refuses to load mp3 files - including files that I have previously loaded successfully! It comes up with the screen that tells me I need to purchase the full version. I've only had the programme about a week.

 

Does anybody have any suggestions as to what's going wrong?

 

Thanks in advance

[Sarah Mil]

Hello.

 

I am having the same problem, but I have just purchased the newest version of ES today. It only loads 47 seconds of a 6-hour audio file. Any suggestions?

[Nanners]

I also am having the same ongoing problem as noted above.  MP3 files will not load, and I get a peculiar partially-obscured error message about the file being corrupt. (It is not.) Because the message is obscured, I cannot see any kind of error code.

I realize the other entries in this thread were a while back.  Has a workaround been identified, by chance?  I have upgraded from free to Pro 8.06, but the problem persists exactly as with the free version.  It's getting pretty frustrating.

I've run the compatibility trouble-shooter, tried loading in different ways (drag and drop, load via Express Scribe command, etc.).  Any ideas would be appreciated!  Many thanks.

[Patricia M]

I'm having the same issue here.  I was able to drag and drop files in before, but now I am unable to do that.  I either get a message saying upgrade vs continue demo use or that the file is corrupt.  Any suggestions??