Judymk Posted May 31, 2016 Share Posted May 31, 2016 Last week I purchased the Video Pad software to make graduation videos for my 2 grandchildren. Spent hours putting together pictures with music and I get all done and try to export it to a DVD movie. Unfortunately when it is going through the burn process it crashes. I have tried several things with no success! When the process gets to the process of verifying the burn it kicks my disc out and gives me a message that there is no disc in the drive! If I put it back in it appears to finish but will not play in my DVD player. It will play on my laptop but not in a DVD player as I have tried two different ones. To save time below is what I have tried so far: -Bought new DVD+R discs -Tried to export the video to my laptop and burn with another software which gave me the following error code "The files are not in DVD-Video format (VOB, BUP, and IFO). - Refuse to pay another $60 to purchase the express burn software "just" to see if it would work. I am not real tech savvy and am concerned that I am doing something wrong.... Link to comment Share on other sites More sharing options...
c_major Posted May 31, 2016 Share Posted May 31, 2016 Hi Judymk, It sounds like a hardware compatibility issue. We need to send you a diagnostic build to find out what's wrong. Which platform you are on? Windows or Mac? Could you tell me the version number? Link to comment Share on other sites More sharing options...
Judymk Posted May 31, 2016 Author Share Posted May 31, 2016 I am using Windows 10 Version 1511 The laptop is about 6 months old Link to comment Share on other sites More sharing options...
c_major Posted May 31, 2016 Share Posted May 31, 2016 Please check your PM (click the messenger button from the top of this page). Link to comment Share on other sites More sharing options...
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