swifty Posted November 25, 2015 Share Posted November 25, 2015 Hi, Please help. I added my video that I recorded using Debut into VideoPad and the graphics/imaging look very bad. When I viewed the video on Debut or any other media player it looks perfect. But the problem seems to be when I add it to VideoPad all the resolution changes to a very bad image. I'm not sure how I post a picture here to show you what I mean. Please help me if you know why this happens and what I need to do to fix. Thanks. Link to comment Share on other sites More sharing options...
swifty Posted November 25, 2015 Author Share Posted November 25, 2015 Have a look here where I have uploaded the video I recorded on Video Debut, then added to VideoPad, then Uploaded onto YouTube. Please can someone help me and tell me how to fix????? https://www.youtube.com/watch?v=R3eM7Qu53wU Link to comment Share on other sites More sharing options...
borate Posted November 25, 2015 Share Posted November 25, 2015 What format, resolution and encoding did you use in Debut? In Videopad? Link to comment Share on other sites More sharing options...
swifty Posted November 25, 2015 Author Share Posted November 25, 2015 Hi In Debut recorded in .avi and also tried in .mp4 (H264 compressor) In VideoPad it doesn't seem to give me any option to change the format or res or I can't find how to? Also, after reading up a few things tonight, it might have something to do with I am on Windows Vista and maybe thats the problem? I don't know Link to comment Share on other sites More sharing options...
borate Posted November 25, 2015 Share Posted November 25, 2015 Upload the original Debut capture to DROPbox, Google Drive, YouTube or the like and link it here. Someone will take a look. Link to comment Share on other sites More sharing options...
c_major Posted November 25, 2015 Share Posted November 25, 2015 Hi Swifty, Have you tried change preview resolution in VideoPad which can be accessed from Options->Display? Link to comment Share on other sites More sharing options...
swifty Posted November 26, 2015 Author Share Posted November 26, 2015 Hi, Here is my video example uploaded in google drive As i mentioned, I played this back through other media players and looks perfect, but when I add file to VideoPad it shows blurred? https://drive.google.com/file/d/0Bzi7FoQage4gRnBReDMzczUzNWc/view?usp=sharing Sorry, can't find options>display. When I click on options I get 4 tabs, General, Media Files, Effect plug in and Other. Where do I go, please explain? Thanks for any help, I really want to get this working and upload my vids onto youtube. Link to comment Share on other sites More sharing options...
borate Posted November 26, 2015 Share Posted November 26, 2015 What version of VP are you using? Download the latest from here. The OPTIONS page should look like this... I looked at your AVI in preview and it displayed as well as expected at any resolution. The exported (produced) Mp4 file at 1280 X 720 (YouTube preset) looked a bit less sharp than the AVI original, but nowhere near as bad as your posted example. Link to comment Share on other sites More sharing options...
c_major Posted November 26, 2015 Share Posted November 26, 2015 Yes, please try the latest version (4.22) as Borate suggested. Let us know if you still getting the problem. The version you are using (3.02) is very old. Link to comment Share on other sites More sharing options...
swifty Posted November 26, 2015 Author Share Posted November 26, 2015 Hi Borate, Thank you very much for your help. You are right, I had the older version of VP and that was exactly the problem. I have now installed the new version you linked and when I preview the video it's no longer blurry. However, I now have two problems, First off, my older version was licensed, I had paid for it and this latest version I just installed appears to be the non-commercial version. Can I update to a paid version? How do I do that? I was warned about this before I installed it, but want to ask if I can licence it from having previously paid on older version. Second problem, When I exported my video to YouTube, as soon as the export queuing completed, I got a bug message and it program shut down. I have reported this bug as prompted, but wanted to mention it to you too. Before I exported the video, I got a message about cropping the video or auto-sizing, I tried both times and still crashed after exporting, I still need to experiment with this but please tell me if you have any ideas. We are almost there now, Video problem fixed, but cant upload without crashing and want to know if I can upgrade licence to latest version please. Link to comment Share on other sites More sharing options...
c_major Posted November 27, 2015 Share Posted November 27, 2015 Hi, Our upgrade policy can be found here: http://www.nch.com.au/software/buyfaq.html Please check it out under Refunds and Upgrades section. When I exported my video to YouTube, as soon as the export queuing completed, I got a bug message and it program shut down. Was the uploading successful? I've look at the bug/crash reports but couldn't finger out which one is yours. Could you post here what the message says? Link to comment Share on other sites More sharing options...
swifty Posted November 27, 2015 Author Share Posted November 27, 2015 Hi, Just to let you know I am making good progress now and thanks again for your help. I have upgraded and everything working perfectly. Thanks all ! Link to comment Share on other sites More sharing options...
swifty Posted November 27, 2015 Author Share Posted November 27, 2015 Hi, Just to let you know I am making good progress now and thanks again for your help. I have upgraded and everything working perfectly. Thanks all ! Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now