Licensing issue with 1 user and multiple computers

[blareau]

Hello,

 

First of all let me say that the product works fine for the most part. The issue I am having seems to be due to the licensing being user based.

 

A little back ground, I have one user that uses two identical Windows 7 x64 machines that are on a domain with redirected folders and roaming profiles. I've purchased licenses for both the computers.

 

The problem is that the license will drop out of one of the installs of Express Scribe on one of the computers. When I installed it initially, I installed it on the user's account with one of the licenses and used my other license on the other computer. Since then I've tried using the same license on both computer, the thought being that the roaming profiles was messing it up. In both instances I can install and license the software, and it will survive multiple reboots during testing. But in every case, next morning I get a call from the customer saying that the it's not licensed.

 

I've tried contacting support but so far the advice has been limited to purchasing a site license. Perhaps if I had more then 1 user this would be a viable solution.

 

Thanks in advance Bryan