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Just bought but it's not working!


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#1 haruka173

haruka173

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Posted 07 October 2011 - 07:34 AM

Good afternoon!

I'm on a Macbook with Mac OS X 10.6.8 Snow Leopard and I just purchased the Express Burn Plus Video Edition software a few minutes ago, but I can't get it to work on my built-in DVD player/burner. My purchase details finish in XXXXXXXX8641, while here are my burner details:

HL-DT-ST DVDRW  GSA-S10N:

  Firmware Revision: BP10
  Interconnect: ATAPI
  Burn Support: Yes (Apple Shipping Drive)
  Cache: 2048 KB
  Reads DVD: Yes
  CD-Write: -R, -RW
  DVD-Write: -R, -R DL, -RW, +R, +R DL, +RW
  Write Strategies: CD-TAO, CD-SAO, CD-Raw, DVD-DAO
  Media:
  Type: DVD-R
  ID: RITEKF1
  Blank: No
  Erasable: No
  Overwritable: No
  Appendable: No

Hoping for your soonest possible reply before I activate my purchase, thank you!

Sincerely,
MJCB
Philippines

#2 N_C_H_DS

N_C_H_DS

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Posted 07 October 2011 - 06:49 PM

View Postharuka173, on 07 October 2011 - 07:34 AM, said:

Good afternoon!

I'm on a Macbook with Mac OS X 10.6.8 Snow Leopard and I just purchased the Express Burn Plus Video Edition software a few minutes ago, but I can't get it to work on my built-in DVD player/burner. My purchase details finish in XXXXXXXX8641, while here are my burner details:

HL-DT-ST DVDRW  GSA-S10N:

  Firmware Revision: BP10
  Interconnect: ATAPI
  Burn Support: Yes (Apple Shipping Drive)
  Cache: 2048 KB
  Reads DVD: Yes
  CD-Write: -R, -RW
  DVD-Write: -R, -R DL, -RW, +R, +R DL, +RW
  Write Strategies: CD-TAO, CD-SAO, CD-Raw, DVD-DAO
  Media:
  Type: DVD-R
  ID: RITEKF1
  Blank: No
  Erasable: No
  Overwritable: No
  Appendable: No

Hoping for your soonest possible reply before I activate my purchase, thank you!

Sincerely,
MJCB
Philippines

Sorry to hear that you are having troubles getting Express Burn to work.  Please open a ticket with customer support through the link at the top of this page.