Problem setting timings

[Sandra]

Have been using an old version of VRS (4.05) for a very long time and no problems until the system crashed

 

Bought a new machine to run it on and downloaded latest version demo to test before purchasing had a struggle to get it working and now running nicely however when i try to edit the timed settings it allows me to enter the changes but when i press ok it just reverts back to 24 hour 7 days a week.

 

I have it set on continuous and i am at wits end (where ever that is)

 

Sandra

 

 

PS Forgot to add, am using Windows 7 default audio card and add in card they are working nicely, got 4 mono channels coming in as required (got a usb sound 'card' but that is a later step to get 6 channels)using 5.37 VRS

 

Desperately seeking help

 

S

[Sandra]

Me again

 

Second attempt

I have been using 4.05 very successfully since about 2005 however the software crashed on the xp machine and cdnt be restarted or repaired i purchased a new win 7 box installed the second sound card and the 5.37 demo to test it out, i have the four mono channels working, not quite happy with the quality but assume that is just a matter of fiddling with, but unable to get timed recordings working it is running 24 hours 7 days. Every time i edit the timed settings field it happily lets me make changes but as soon as i press ok it goes back to 24 hour and 7 days a week i have already sent logs and a screen shot of the timer settings when i got a non paid technical support reply. Getting desperate if it doesnt work i may have to look around for something else to do the job and am not willing to spend that much money which is a lot for a micro business if it doesnt work properly and you dont get satisfactory support.

 

I also notice that the non technical support line is no longer linked when you ask for support i can only assume that this is an error?

 

I will pay for the software but would like to know that it is functional before paying that much and am concerned about the lack of support for prospective purchasers.

[Sandra]

Me again

 

Second attempt

I have been using 4.05 very successfully since about 2005 however the software crashed on the xp machine and cdnt be restarted or repaired i purchased a new win 7 box installed the second sound card and the 5.37 demo to test it out, i have the four mono channels working, not quite happy with the quality but assume that is just a matter of fiddling with, but unable to get timed recordings working it is running 24 hours 7 days. Every time i edit the timed settings field it happily lets me make changes but as soon as i press ok it goes back to 24 hour and 7 days a week i have already sent logs and a screen shot of the timer settings when i got a non paid technical support reply. Getting desperate if it doesnt work i may have to look around for something else to do the job and am not willing to spend that much money which is a lot for a micro business if it doesnt work properly and you dont get satisfactory support.

 

I also notice that the non technical support line is no longer linked when you ask for support i can only assume that this is an error?

 

I will pay for the software but would like to know that it is functional before paying that much and am concerned about the lack of support for prospective purchasers.

[Sandra]

And me again!

 

Solved the timing thingy, NCH (Thanks Jamal) reinstalled but found the problem was that the starting date was always current, put it back a day and bingo recording started.

 

Now having a problem with transmit - i am a dummy on this issue, but hopefully will have it solved shortly its got to be logical