I used the Free version of Prism Video Converter and being satisfied with it, then purchased it without support. During that session of computer use and after entering the registration key and it being accepted there was a concurrent receipt of 22 Microsoft Windows XP updates. On attempting to restart my computer again the next day, I found the desktop would not load without me accessing 'Run/CMD/Explorer' and again on shut-down, the same thing. I suspected a possible conflict from the Prism software (although the free version worked fine) so I uninstalled it via Control Panel. 'Add/Remove Programs' I also found that additional NCH software had been installed; I uninstalled this as well. Restarted the PC again and ran virus and malware software (nil result)and everything has returned to normal. Has anyone else encountered this problem or could it have been a conflict with the MS updates? I still haven't re-installed Prism and wont until I can obtain some advice from others of you on this forum. Appreciate any assistance.
(Post amended - 08May2011)
2 replies to this topic
Posted 18 May 2011 - 11:46 AM
Today is May 18th and 73 have visited this message - surely someone must have some advice or whatever?
Posted 13 November 2012 - 11:24 PM
try reinstalling the application, it is possible that the update to the app and the updates to the system just conflicted with each other.