tophog Posted March 7, 2011 Share Posted March 7, 2011 I'm in the process of trying to print a label directly on a CD which is in my new Epson Artisan 50 printer's front CD slot. I can print labels with no problem using other label software but DiskEtch seems to be doing something funky that results in an Epson print status dialog being displayed that says: "The Source selected in the printer driver is not appropriate for the CD/DVD tray that is loaded in the printer. Manually set the front tray in the lower paper position and load paper into the selected source". The Epson 50 is a simple Inkjet printer that has 1 rear paper tray and a front loading CD tray. Since DiskEtch does not launch the Epson driver interface automatically when I click on "Print" from within DiskEtch which launches the generic Windows print dialog, I click on the "Preferences" button and manually select the Epson printer "CD/DVD" source, type, etc. however once I print I get the dialog above ...and it's impossible to print to the CD/DVD directly. This is extremely disappointing as I found DiskEtch to do exactly what I need to do (XML-based templates) and now I am unable to print labels directly to a CD/DVD. Am I missing something or can this be resolved quickly? If not I'll have no choice but to abandon DiskEtch and find another application that supports my needs. I would rather purchase DiskEtch if I can get it to print labels directly on disc as advertised. -Jeff (MCSD.net) Link to comment Share on other sites More sharing options...
PAHansen Posted June 16, 2014 Share Posted June 16, 2014 I find it terribly disappointing that someone from the company hasn't responded to two (2) separate "Print direct to disc" issues posted here. I generally like the software these folks put out. In my opinion, they could increase sales a great deal by having better, more caring customer service. Perhaps printing directly to disc is impossible with this software? In either case, I would have much more respect for the company if it would handle this issue truthfully rather than to simply ignore it. Link to comment Share on other sites More sharing options...
Mike Commins Posted February 16, 2020 Share Posted February 16, 2020 On 6/16/2014 at 6:09 PM, PAHansen said: I find it terribly disappointing that someone from the company hasn't responded to two (2) separate "Print direct to disc" issues posted here. I generally like the software these folks put out. In my opinion, they could increase sales a great deal by having better, more caring customer service. Perhaps printing directly to disc is impossible with this software? In either case, I would have much more respect for the company if it would handle this issue truthfully rather than to simply ignore it. I have the same problem having purchased Disktech. I have other NCH software and they just don't respond to requests for help. I've gone back to Epsom's Print CD, works everytime so I will be asking for a refund from NCH. I will not be trteated this way and ignored after I pay my money! Link to comment Share on other sites More sharing options...
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