Search the Community

When it shows me a prompt to update i clicked on it, then it did not complete the update because i had other tabs on apperently, and now i cant find where to update the app. also i have not update the software in a while so my version is 11.7 or something like that, is that causing the issue?

This is embarrassing, but I've not updated my software for over 5 years, and I found out that I'm still on v4.11. I figured it's about time to upgrade, but I've lost my original Gmail account which I used to purchase the software, and now I can't find the registration code. Worst case scenario, I'm find with paying the full $70 for a completely brand new installation, but I figured I should try asking before I make my decision. Any suggestions as to what I could do to retrieve the original registration code?

Hi all, im using 7.04 payed version videopad after trying to export (render) several times with always errors in the video (like missing clips, freezing clips etc) I installed the 8.3 version. but now when I load my project.. most of the clips are black (no picture) pls help! Thanxx

Can someone help me please switch back to version 5.43, I updated to try and fix a bug and now im unlicensed, I want to switch back

How do I go back to the version i had paid for before?! I updated thinking great an update only to find i am now locked out of the thing i purchased and have to buy another key! NVM! I found the last version install still on my PC and have got it running again! You really should have the previous versions people have paid for available and clearly displayed on your website. Feels a bit scummy otherwise.

So I've just updated my MacBook Pro to Catalina OS and It's saying that I need to contact NCH for an update/upgrade so that Mixpad will work with the new OS system. I'm not a PC nerd or Apple "expert", so I'm sitting here wondering why (when I go to the Apple Store to download the latest version of Mixpad), It hasn't been updated for 2 YEARS!?!?! Seriously? I can't find anything about it on your haphazard website either? Still..... You enjoy that pint and a nice meal on that money I paid you to use Mixpad.

I swear I've been using this software for the longest time since almost 4 years ago and ever since I downloaded the latest version being VideoPad 7.11, exporting videos has been a complete and utter frustration because of this unnecessary and buggy feature. I'm making a video with a video & picture overlay and no matter what resolution & framerate combo, the video constantly zooms in with one of the text elements being expanded despite always staying cropped and adding black bars. I've tried Auto match content but fixes to 16:9, auto match content to a given resolution, 1920 x 1080, etc. with both letterbox and crop and zoom options chosen and every f**king time, it's the same result, either being that cropped mess I was talking about, or vertically cropped as if you were watching it on a phone. I just want to export videos the same way I used to: regular widescreen, 1920 x 1080 at 60 frames w/ no glitched zooms and black borders. Honest question: was ANYONE asking for this feature? Because VP was perfectly fine for me minus the slow loads and outdated features until this annoying ass "necessity" was added. This just complicates exporting the video and because of it, I can't get this video to export normally like I always have no matter what options I choose. If there's an certain setup of resolution options or other options I'm missing, please enlighten tf out of me (I'm trying to put widescreen photos and pictures, 2 text elements cropped and scaled down, in the same widescreen format by 1920 x 1080 at 60 fps) because otherwise this feature shouldnt be there. I'm not the only one suffering from bug issues with this thing; there's a bug forum talking about this feature too. Why this feature was added is making me pull my hair out.

Hello there, I purchased my videopad video editor software from NHC in September 2015. From one minute to the other my sequence preview and the whole programm got screwed. When I try to see the video I'm working on in the sequence preview/the preview/effects my video is constantly stopping(freezing/lagging),my video for some reason is always in slowmotion and also at one point it just stops and says: building preview even though the video has already loaded in. I really don't know what to do and unfortunately I cannot work like this anymore. I already tried to reinstall the programm, to give the program time and just play the whole thing once or twice with all the laggs,slow motion in the hope that after I played it like this it had time to calibrate all the crap and then be able to play it normal but no... it still doesn't work. Please if you have any tipp let me know! I also don't know how to upgrade the program. Thank you !

I am not happy with the current Videopad program. Several things, like the preview window during video editing was removed, and other problems. Where can I download the older versions of Videopad?

First off let me just say: I purchased and have been happily using VideoPad 3.79. I really like the program, and I'm glad there's a relatively cheap, powerful alternative to the big-name programs out there. As I've used it, naturally I've found a few bugs. I tried submitting a bug report today, and I got this message: Great! There's a new version! So I (thankfully) backed up my old installation as the installer told me to, and installed the new version only to find that my license key is not compatible. Okay... I'll just upgrade... This is the upgrade price. WOW. I'm a programmer and software developer myself, and I know it takes money to make programs like this, but it's 2015, and we live in the age of free updates. I'm pretty understanding, but this is almost as much as I originally paid for the software. That's ridiculous. So I guess I have a couple grievances. 1. The message after you submit a bug report prompting you to upgrade is incredibly misleading. It makes it sound like there is no charge for upgrading, and users could accidentally upgrade without making a backup only to find that their license key is incompatible. 2. The upgrade price is ludicrously high. I think the average user (myself included) would be willing to pay anywhere from $0 to $20 for an upgrade, if the original software cost $70. $20 is even stretching it a little. 3. I might be okay with dropping $50 on an upgrade if I knew what was new or fixed. There appears to be no official changelog anywhere. What's new? Which bugs have been fixed? Has the bug I wanted to report been fixed? Who knows. Sorry for the rant, but this "upgrade price" will cause me to not upgrade for a very, very, very long time. Why should I upgrade when it costs an arm and a leg and I don't even know what's changed? I could be paying for a minor update for all I know. I have been recommending VideoPad to my friends, but I might not anymore.

I updated to the newest version. Ever since I did that, my invoices look TERRIBLE! The "SHIP TO" field has the address all squished together/garbled. My business address which is under the logo on the top left side is also squished together. I.E. meaining that my address is 11503, and when I view preview its correct, but when I print it comes out 1503. What is going on here?? Any help would be welcome due to the fact that I have 500 invoices to create and print by the first. Thank you!!!! p.s I did purchase the "help" option, but thus far no answer.

Hi.. I seem to be struggling with testing I want to re-uploaded CSV file with same items.. but with latest Price Updates Copper doesn't seem to Update... but rather keeps initial CSV data I know you can change it in the program.. but will be crazy if 100's or even over a 1000 new prices Is there a way around it.. because every month... to 3 months... we get new Prices Thanks in Advance

Is there a way to get rid of a new version and go back to the last version of the software. The new version changed a bunch of my stuff around and is acting stupid. Mac Version 4.7