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Found 6 results

  1. NCH inventorial application has been of great help when using as a beginner, Taking your new stocks with new price list affects the old transactions made. Example, In month of January Product A with its Unite price =10 was purchased and sold at (Selling price) =20 and got profit of 10 In month of February, there was new stock for Product A with new price change due to the inflation . (New Price) Unite price =20 Sold (selling price)= 30 the applications tells you got -10 instead of 10 This means that the new price list affected the old transaction which shouldn't be so. How do we get this resolved , if you have knowledge on this topic please share your idea. I really need this problem to be resolved . Thank you.
  2. Hello everybody! As you probably experienced before me, DreamPlan's features are heavily limited in its free version (contrary to what its marketing conveys and even states) so, like anyone else, I could not test the program properly without buying a license key. «NCH Software offers a no-nonsense 30-day money back policy», so fair enough… (actually pretty good, right!?) …I bought my license. - Only to quickly find out that the program's advanced tools are inaccessible (!) on my still supported computer; a huge bug (at least for me) I reported a week ago in this topic. I must also mention that I haven't received any answer whatsoever as to: - another issue I reported directly to tech support six days ago: the fact I cannot login to this forum via the Safari browser either on my Mac not on the latest iOS (I can via Google Chrome but it's a crippling memory hog I avoid if possible); and - how to attach screenshots in here. Anyways… Five days ago I did get an answer about my main problem (hurraaah!) No… Not hurrah. Because it was so lousy in every aspect, it looked like a prank! - But it wasn’t. It was a real tech support response to a customer who could not fully use a product he’d paid for days ago because it was seriously faulty. It was rightfully outrageous. Since I (we?) cannot attach screenshots, I'm pasting that email below (and here's the shot for the doubters) for everyone to see what I mean, and to maybe get some manager in NCH feel ashamed enough to do something and straighten up their act - for dignity, their customers' good, and their company's. Now… What on Earth do you do with such unpresentable rubbish of a "support" email !? I know… You're probably thinking it's not that bad. All of us are too used to receiving and accepting similar emails from "serious" organisations day in, day out (some people even send them out themselves!) - but we should never send out, nor receive, nor accept shitty time-wasting emails like that! So… After regaining my cool, and pondering what to do, here is what I replied - screenshot and copy-pasted: Harsh? - Of course! For their own good. And for everyone - specially at NCH - to further grasp how crappy and utterly unacceptable (for me, anyway) that tech support response was, in comparison to what can be delivered and we all should expect and demand as customers (or clients or citizens), just compare it with the little exchange I had the day before with no other than… the customer service of the NCH's competitor I'm taking my money to! (I'm not revealing who they are. I've carefully redacted the screenshot so they are not identifiable, out of respect for NCH in its own forum, okay?) Please have a look. Read it? Have you noticed any difference, in form and substance, between both responses? About one hundred!? - Me too… In fact, there's not a single detail in that competitor's response that doesn't scream We care, and We excel. As opposed to…… You already know… To remain fair, early on Monday I received a response to my "angry farewell," this time from the competent representative, EIB. Had it been their first reply, I would not be writing this (which is something!) for it was acceptable enough to not trigger me. To be specific, it was just as lousy in its form (the almost two thirds in German come by default, it seems!), but acceptable in substance: a polite invitation to follow a troubleshooting procedure to get for them the log files necessary to «create a bug report so the developers can look into it for further diagnosis and fixes.» Assuming my problem with DreamPlan was due to some rare bug, that is the best help I could have expected, and I do appreciate that. But let's evaluate… Pros: - Get to enjoy DreamPlan's wonderful features some day Cons: - Way too time-consuming - Far from a prompt solution - Not even guaranteed! Determining factors: - Have not even started using the software - Already lost my trust in NCH! So, sorry but no… I'm still switching to the competition. …Yet not without hoping and trying with this crazy rant that you guys at NCH take it as a tough-love lesson (from a single nobody, no big deal! I know; but still!) and just RAISE YOUR DAMN QUALITY STANDARDS - A LOT! No doubt your remaining and future customers will notice the difference. And so should your business! My apologies for stealing too much of your time, dear reader! Chime in! and something good might come out of it all…
  3. I just bought 6.14 in February. I thought it worked back then but I haven't used it much. I need it now. Maybe I'm doing something wrong. I want to screen record my site online to make a video illustration. When I open the software, I get a smaller black box inside the black screen. When I hit record, it stays black. I have to hit record and click to go online while recording. It never shows the online picture in the smaller picture. This makes this product completely useless for what I need now. Secondly, the highlighter only shows on the small black screen and not on my screen recordings. Lastly, on the youtube videos it shows screen options on the bottom left of the screen, I don't have any options like that. I have updated the software, so its not that. PLEASE HELP
  4. https://imgur.com/a/mvn5Qbn So in the link posted above, you can see some of the pictures to use as references, I promise I'm trying to give as much information as I can and will be describing the issue and set up to the best of my abilities but I am pretty new to this stuff and don't know a ton of what I'm really doing outside of having watched a few guides. The community seems to be a lot of "google it" types which, I understand! But I'm also at my ropes end as I just don't know what the right things to google are! So, when we record, we use the settings shown in those images and we also turn on input monitoring. The workstation is an i3 core processor (latest gen), standard box computer really. It has 16GB of RAM (DDR4) and a standard sound card. I can post followup pictures or lists with the specs if requested, I also don't want to give too much data as I know that can be a pain to read through if you don't need it! Anyway, when we record, we have three big issues right now. 1.) When we turn on input monitoring, there is a pretty bad (almost 1 second) delay from singing into the mic to hearing it. We're trying to do an a Capella so that's a bit of an issue haha! 2.) The audio on the track (we record at 32000hz if I'm using the right term, somewhere I read that's about CD quality) and have our buffers set at 256, the timing will start out on time but slowly get off course as the recording continues, we can't figure that one out for the life of us. Notes seem to almost stench out at points where we know they didn't when we were singing. 3.) There's this almost...skipping sound I guess? You can only hear it when recording or during playback but when I imported the track into adobe audition it was gone. Oh and there is another issue I've been trying to figure out. When I turn on the red stero button on my board, the monitors will loop this god awful noise, can't figure out where we messed up with that one. Any idea what we're doing wrong? Please let me know if I'm not giving the correct information and I'll be happy to work with anyone here as long as you don't mind with working with a noob like me haha!
  5. Hi. I am interested in working as a work-from-home transcriptionist and I am interested in using the Express Scribe Practice Transcription Files on https://www.nch.com.au/scribe/practice.html, but I am confused. Near the top of that page it says, "Get Express Scribe Free The free version of Express Scribe supports most common audio formats including wav, mp3, wma, aif and dct and does not expire, making it perfect for learning before moving to the professional version. Download the free version here." But at the bottom it says, "Download Express Scribe Transcription Playback Software Download Express Scribe for Windows Download Express Scribe for Mac" What is the difference between "Express Scribe" at the top of the page and "Express Scribe Transcription Playback Software"? Do both links on this page lead to the same program, or are they two different programs? I tried to send this question using the Scribe Technical Support page, but it's asking me to download a demo program before I send the question. What demo program are they talking about? I also see this on that Technical Support page: "Please download the demo before contacting us. It's quick and helps answering many questions. Download the program now" Professional technical support is for customers who have purchased our software. Buy the program now to get support. What program or programs is this referring to? I wanted to call in to the company and speak to a live tech support rep with this issue, but the Platinum Support Line is for paid customers only. Please let me know. Thank you. Sincerely, J.G. JGoldman10@yahoo.com
  6. I paid for the Express Invoice Software at Staples, yet it is telling me that I can't get technical support for the free version. Who did my money go to? Just wondering if I got fleeced? Rob
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