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Found 4 results

  1. OK - so my Infinity IN-USB-2 foot pedal which worked fine since 2014 with Express Scribe Pro has for the last few months been intermittently 'dropping out'. It works fine for a couple of minutes then cuts out. I've just spent £20 upgrading to the latest version of Express Scribe 6.0 in case that was an issue but the same thing happens. Have checked set up, Windows 10 Power Management, Device troubleshooting etc, etc. Everything comes back - 'no problem'. I work professionally as a transcriber so before I order another foot pedal I want to check if there are any known software conflicts that could cause this kind of issue. I note there are lots of users who use this foot pedal with Express Scribe Pro who have had similar issues going back over five years. I would really, really appreciate an urgent and full response to fix this or at least a work through to eliminate potential problems - and yes I have read all the guidance on your site for this pedal, checked and double checked! Thanks in advance. Below are the Plug and play controller diagnostics for Express Scribe Transcription Software (Registered) v 6.00 (Windows 10.0) as at 14th June last night. USB device Vendor ID: 0x05F3 Product ID: 0x00FF Revision: 0x0120 Product string: VEC USB Footpedal Path: \\?\hid#vid_05f3&pid_00ff#6&296aa5b0&4&0000#{4d1e55b2-f16f-11cf-88cb-001111000030} Usage page: 0xC Usage ID: 0x3 Model data: N/A Key: VECInfinityINUSB Company: VEC Model: Infinity IN-USB-1 / IN-USB-2 Allowed: Yes USB device Vendor ID: 0x046D Product ID: 0xC52B Revision: 0x2401 Product string: USB Receiver Path: \\?\hid#vid_046d&pid_c52b&mi_02&col01#7&21c0253d&0&0000#{4d1e55b2-f16f-11cf-88cb-001111000030} Usage page: 0xFF00 Usage ID: 0x1 Model data: N/A Key: N/A USB device Vendor ID: 0x046D Product ID: 0xC52B Revision: 0x2401 Product string: USB Receiver Path: \\?\hid#vid_046d&pid_c52b&mi_02&col02#7&21c0253d&0&0001#{4d1e55b2-f16f-11cf-88cb-001111000030} Usage page: 0xFF00 Usage ID: 0x2 Model data: N/A Key: N/A USB device Vendor ID: 0x046D Product ID: 0xC52B Revision: 0x2401 Product string: USB Receiver Path: \\?\hid#vid_046d&pid_c52b&mi_02&col03#7&21c0253d&0&0002#{4d1e55b2-f16f-11cf-88cb-001111000030} Usage page: 0xFF00 Usage ID: 0x4 Model data: N/A Key: N/A USB device Vendor ID: 0x046D Product ID: 0xC52B Revision: 0x2401 Product string: USB Receiver Path: \\?\hid#vid_046d&pid_c52b&mi_01&col02#7&7983eec&0&0001#{4d1e55b2-f16f-11cf-88cb-001111000030} Usage page: 0xC Usage ID: 0x1 Model data: N/A Key: N/A USB device Vendor ID: 0x046D Product ID: 0xC52B Revision: 0x2401 Product string: USB Receiver Path: \\?\hid#vid_046d&pid_c52b&mi_01&col03#7&7983eec&0&0002#{4d1e55b2-f16f-11cf-88cb-001111000030} Usage page: 0x1 Usage ID: 0x80 Model data: N/A Key: N/A USB device Vendor ID: 0x046D Product ID: 0xC52B Revision: 0x2401 Product string: USB Receiver Path: \\?\hid#vid_046d&pid_c52b&mi_01&col04#7&7983eec&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} Usage page: 0xFFBC Usage ID: 0x88 Model data: N/A Key: N/A --- End ---
  2. I have been using Express Scribe the free version for 4 years without a problem. Recenly I have received DS2 files that I need to play, but will not play. I went to the help website and was told that the Pro version will play DS2 files once I activate and register which I have done. It still will not play the DS2 files. I also downloaded all of the codec etc the website recommended without resolution. Then in a desparate attempt I downloaded the free switch file converter, but even that will not convert them. I tried to call the tech support as I am now using a pay version, but the recording requires a code which I do not have so I cannot get to a live person for help. I cannot even seem to find a place to email for tech support. I only purchased the pro so that I could play the DS2 files and I am in a hurry to meet a deadline. If it will not work I would like a refund. I would appreciate any help on this matter as soon as possible.
  3. I don't really need any of the features of the pro version, but it's such a good program that I want to support it. If I buy the Pro version, how long does the license last? Is it a year? Until the next major upgrade? Other? I apologize if the answer to this is on the web somewhere, but I couldn't find the information in the pre-sales section.
  4. Does anyone know if (and how) I can create a pro forma invoice on express accounts? I've tried to look but can't find anything. I have an Invoice which I need to split into two payments (a deposit and amount after the service) while keeping the same Invoice number! Any help would be much appreciated!!
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