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Hey all, I'm pretty desperate for any advice someone might have for me...I'm freaking out! Today I updated ExpressScribe on my computer because it was performing poorly. I've been using the free version for the past 2 years with only minor issues, such as occasional freezing and lag. Today, the program for some reason was having severe issues with playback so I thought it probably just needed an update. Not so! It only made things worse. I discovered that Express Scribe no longer seemed to recognize my foot pedal (Infinity IN-USB-2) at all! Even though it had been working for the most part up until this point, Express Scribe no longer seemed to see it as a valid foot pedal--or even a foot pedal at all. The screen indicated that there was no device recognized at all. My next course of action was to buy the professional service, since a family friend had similar issues when her "free trial" ran out. I figured it was a gimmick to force people to buy the program but I felt like I had no choice, since there's no comparable transcription software out there that's actually free of charge. I purchased the professional software for $40.00 (not the standard but the advanced license). Unfortunately it appears that the pedal is STILL not recognized at all by ExpressScribe! When I open the application and go to Preferences>Controller setup wizard, it claims that there is no plug and play foot pedal connected at all, when that is clearly not the case. Even with the updated, professional purchased version! When I click on "plug and play controller diagnostics", I get the following message: Plug and play controller diagnostics for Express Scribe Transcription (Registered) v 6.04 (Mac OS X 10.10.5): No devices found --- End --- I am very frustrated because the program worked just fine with the free version just yesterday, and today it was acting up and freezing so I purchased it thinking that would resolve the minor issues, and it escalated into a severe issue where it is literally not even possible for me to use the program with this pedal anymore. This seems suspicious because this particular pedal is listed as a compatible pedal for the professional software. I plugged my pedal into a family friend's computer (she is also a transcriptionist and also uses ExpressScribe, but she has an older version of the program, 5 point something, with the basic licensure whereas I have 6.4 with the professional license), and the pedal worked on her computer. It is clearly a software issue and not a pedal issue. I have time-sensitive work that needs to be completed and I will be forced to use another transcription program if this problem is not resolved. I paid good money to have a program that actually works! I may also ask for a refund if I don't see this problem resolved soon, as it is currently a complete waste of money for me seeing as the program is blatantly not working at all for me. I thought maybe it might have something to do with my iOS as I just recently updated it on my laptop but that was in the beginning of the month. Like I said, this program was working pretty well up until today. I have no idea what to do at this point! I've even resorted to looking into other transcription programs, but seeing as I've paid for this one, if I can get it to work, it would obviously be ideal. Any (fast) advice would be appreciated.

I just bought an Infinity usb foot pedal and cannot get it to work. I also bought the Express Scribe Pro software, the 5.69 version. On the web page of NCH it shows the footpedal that I have and states that it is compatiable with the pro version. I originally only had the free version of Express Scribe, but becasue the pedal wouldn't work I bought the pro version. i thought that the pedal and the program would just work together, but I was wrong about that. Anyway the two computers I have are both running different OS. The one is Windows 7 and the other is Windows XP. When I plug the footpedal in my computer installs the drivers but when I go to the controller wixard set up in Express Scribe there is noting in the plug and play option box. It says "no compatiable plug and play controllers detected" which blows my mind since the webpage says the pedal I bought is compatiable. When I click on the "show plug and play controller diagnostics" it tells me this: Plug and play controller diagnostics for Express Scribe Transcription Software (Registered) v 5.69 (Windows 6.0): USB device Vendor ID: 0x05F3 Product ID: 0x00FE Revision: 0x0100 Product string: Digital Voice USB Footpedal Path: \\?\hid#vid_05f3&pid_00fe#7&1aab04a4&0&0000#{4d1e55b2-f16f-11cf-88cb-001111000030} Usage page: 12 Model data: N/A Key: N/A --- End --- Does anyone have any ideas of what I need to do to get the program and the footpedal to work together? I've got some transcriptions backing up and want to try to get this all figured out as soon as possible. Thanks in advance for any advice or help anyone can provide.