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  1. I was using VideoPad for weeks with no issues. Then, all of a sudden, it started acting up. 1. Audio not matching video upon export, even thought the audio and video in VideoPad matched just fine 2. Saved VideoPad projects taking forever to load when I reopen them 3. Saved VideoPad projects appearing in black and white when I reopen them, even though I haven't applied any effects One of my imported videos is 10.8 GB (took it on my phone). Another one that was experiencing issues was 5.3 GB. Is this causing the issue? I'm on the most recent version of VideoPad, and I've cleared my cache in VideoPad. Any ideas on how to fix this? Also, what the heck, I have to post a LINK to be able to add a screenshot? What is this? 1980? Honestly, my entire experience with this software is that there haven't been any improvements since the late 90s. So frustrating.
  2. Hi, I have been using Wavepad for weeks with no problem and yesterday, this bug: Everytime I tried to save a selection, I would get a prompt saying that I have no more saving space. That is weird because I have plenty. I tried (to no avail): - Changing location - Restarting the program, the computer - Registering (I was on the free version) to the monthly master version - Disinstalling and reinstalling a newer version (it was the French 17.38, now English 17.44) I can't export my work. Please help.
  3. I have a problem with exporting whenever i want to export a video it crashes my pc or occasionally the software. I don't know why. It's not from low memory and I doubt it can be a hardware problem. If there is something that can stop my pc from crashing while exporting it'll be really helpful cuz I really do like the software. My PC: 12gb ram ddr4 CPU: Ryzen 5 3500u GPU: radeon vega 8 graphics Not some high end pc but I think it's enough
  4. Hello everybody! As you probably experienced before me, DreamPlan's features are heavily limited in its free version (contrary to what its marketing conveys and even states) so, like anyone else, I could not test the program properly without buying a license key. «NCH Software offers a no-nonsense 30-day money back policy», so fair enough… (actually pretty good, right!?) …I bought my license. - Only to quickly find out that the program's advanced tools are inaccessible (!) on my still supported computer; a huge bug (at least for me) I reported a week ago in this topic. I must also mention that I haven't received any answer whatsoever as to: - another issue I reported directly to tech support six days ago: the fact I cannot login to this forum via the Safari browser either on my Mac not on the latest iOS (I can via Google Chrome but it's a crippling memory hog I avoid if possible); and - how to attach screenshots in here. Anyways… Five days ago I did get an answer about my main problem (hurraaah!) No… Not hurrah. Because it was so lousy in every aspect, it looked like a prank! - But it wasn’t. It was a real tech support response to a customer who could not fully use a product he’d paid for days ago because it was seriously faulty. It was rightfully outrageous. Since I (we?) cannot attach screenshots, I'm pasting that email below (and here's the shot for the doubters) for everyone to see what I mean, and to maybe get some manager in NCH feel ashamed enough to do something and straighten up their act - for dignity, their customers' good, and their company's. Now… What on Earth do you do with such unpresentable rubbish of a "support" email !? I know… You're probably thinking it's not that bad. All of us are too used to receiving and accepting similar emails from "serious" organisations day in, day out (some people even send them out themselves!) - but we should never send out, nor receive, nor accept shitty time-wasting emails like that! So… After regaining my cool, and pondering what to do, here is what I replied - screenshot and copy-pasted: Harsh? - Of course! For their own good. And for everyone - specially at NCH - to further grasp how crappy and utterly unacceptable (for me, anyway) that tech support response was, in comparison to what can be delivered and we all should expect and demand as customers (or clients or citizens), just compare it with the little exchange I had the day before with no other than… the customer service of the NCH's competitor I'm taking my money to! (I'm not revealing who they are. I've carefully redacted the screenshot so they are not identifiable, out of respect for NCH in its own forum, okay?) Please have a look. Read it? Have you noticed any difference, in form and substance, between both responses? About one hundred!? - Me too… In fact, there's not a single detail in that competitor's response that doesn't scream We care, and We excel. As opposed to…… You already know… To remain fair, early on Monday I received a response to my "angry farewell," this time from the competent representative, EIB. Had it been their first reply, I would not be writing this (which is something!) for it was acceptable enough to not trigger me. To be specific, it was just as lousy in its form (the almost two thirds in German come by default, it seems!), but acceptable in substance: a polite invitation to follow a troubleshooting procedure to get for them the log files necessary to «create a bug report so the developers can look into it for further diagnosis and fixes.» Assuming my problem with DreamPlan was due to some rare bug, that is the best help I could have expected, and I do appreciate that. But let's evaluate… Pros: - Get to enjoy DreamPlan's wonderful features some day Cons: - Way too time-consuming - Far from a prompt solution - Not even guaranteed! Determining factors: - Have not even started using the software - Already lost my trust in NCH! So, sorry but no… I'm still switching to the competition. …Yet not without hoping and trying with this crazy rant that you guys at NCH take it as a tough-love lesson (from a single nobody, no big deal! I know; but still!) and just RAISE YOUR DAMN QUALITY STANDARDS - A LOT! No doubt your remaining and future customers will notice the difference. And so should your business! My apologies for stealing too much of your time, dear reader! Chime in! and something good might come out of it all…
  5. Hello! I am currently using version 6.22 of Voxal for Windows, the unliscenced home version. I am running it on a Windows 10 device. I am attempting to use a custom voice with the following settings... Amplify -- 138% Low Pass -- 330 Hz Pitch Shifter -- 0.70 Amplify -- 252% Voice Pitch Shifter -- 71.00%, Preserve Formants = TRUE There doesn't appear to be any issues until I add the final Voice Pitch Shifter; once I do, the program will fail to run the custom voice. This bug appears to persist across any custom voice which makes use of the Voice Pitch Shifter, regardless of what settings are applied. I have tried to resolve this issue using various compatability settings as well as a completely fresh install + reboot, to no avail. I am curious if any other users have encountered this issue -- and if so, how you managed to solve it. If no solutions are available, I'd appreciate any advice as to how to replicate the effect without using the Voice Pitch Shifter tool; applying a regular Pitch Shift doesn't quite hit the mark. Thanks, all!
  6. I recently downloaded the new updated version of MixPad and I'm having an issue whereas my sound is usually crisp and great quality, when I merge files together, it distorts my sound as if I was talking through a military radio. I've tried restarting the app and trying again but this did not solve the issue. I feel this should be reported as this should not be an issue.
  7. So I'm editing another project in VideoPad 11.45 and I added an Old Film effect to a text box and turned off shaking. That broke the preview. Found out that the Old Film effect with shaking turned OFF actually just doesn't work anymore. Here's a link to a video I took of the bug happening, although it can be replicated very easily. This is one of several bugs I've encountered in the last few versions and honestly it's getting on my nerves how many effects don't work if you just do something slightly different to the clip. I just recently had to buy another key because the one I bought back in August expired... I guess. If these types of bugs persist, I'm finding another editor. This one just isn't cutting it anymore, sorry.
  8. When editing a recent video of mine, I noticed that a few of my clips on the editor preview were just black screens. Other of my clips were fine, but just a couple of them had this problem. I tried the clips in another editor and they were perfectly fine, so it's not a problem with the clips, it's a problem with the editor. All of the clips are .MOV, by the way. The problem clips are not different formats. It's been quite some time since anything has been said about it. Any updates on VideoPad 64-bit?
  9. Whenever i stamp an mp3 to add album art, the previously blank genre becomes (148). Any ideas? Windows 7 64 bit. Ive tried multiple computers, multiple installs, same issue.
  10. Hi, been using WavePad for at least 6 months now and have had little to no issue. I even bought the pro version. However, just this morning I have been having an issue where the app turns whatever file I add into a muddy mess. the strangest part is that the file I save after using the app sounds better too. It seems just to be a bug with the app itself. And before you ask, yes I uninstalled/re-installed the app and the problem persists. Someone please help!!
  11. When I set Beat Maker tempo to 60 (assuming 60 bpm), and then set the beats per bar to 6, I would expect the end of the 1st bar to be at 6 secs, right? Instead, it is at 4 sec. Is this a bug or is there something I'm missing here? I thought perhaps it was a bug in my old version (6.21), but I downloaded the most recent version (7.32), and the problem was the same.
  12. So I've used VideoPad for about five years now, and I've used the "glow" effect countless times. The way it used to work is when you added the effect to a PNG, it would ONLY apply the glow effect to the graphic, not the entire image. But now, it does the latter. It applies the glow affect to the ENTIRE image, not just the graphic. I don't know if I've worded this correctly, so here's some examples: https://imgur.com/a/kxMqk4J So is this a problem on my end? Or is this a bug that needs to be fixed?
  13. I was working on a video earlier, and I've run into two main issues while I was adding the subtitles. The first is the overlapping of new subtitles. What happened was, for example, I type something out, and its duration is from 0:00.000 to 0:03.000. And then I try to add another line right after it. When I do this, however, it automatically regresses by 0:00.001, meaning that the newly added subtitle begins at 0:02.999, thereby making me have to fix it for each line. I was wondering if this is a bug, and if there is a way to circumvent this minor inconvenience. Another issue was that sometimes, the subtitles simply refuse to stay at their positions. This usually happens when I set the subtitles at say, Horizontal: 10 and Vertical: 10. The offset is reset whenever I click Apply and exit out, and no matter how many times I've tried to fix it, it just wouldn't budge. Is there something that I'm missing here?
  14. So whenver I add an effect that is supposed to be "animated" like Zoom and Rotate it snaps in the end of the clip, I want it to slowly zoom into a part of the video/image but instead, nothing happens in the beginning and near the end it instantly zooms in the amount I wanted it when the clip was over. I have no idea why this happens and it hasn't been a problem before but now it's like this? Is this intended or is it a bug? Because in the timeline it shows the amount zoomed in on the timeline but the finished product just kind of snapp zooms in in the end of the clip.
  15. Hi so I've been working hard on this project and I finally finished it I'm getting paid to edit a video and when I went to export it the only thing I got was a 1 sec audio clip of the beginning of my video how do I fix this I tried doing it on google drive and youtube but again I only get a 1 sec clip please help
  16. Forking this audio discussion out of the topic 100 clip multi screen method... Manifesting as a kind of burbling or flutter in the hiss of ambient noise captured from wind in trees (I presume), the distortion was introduced in the export from VP. I have now checked more closely using just the one video clip (a long shot of a flag waving in the breeze). The VP Preview sounds the same as the original MP4 file - the hiss or wind noise is smooth across the spectrum. Exported to MP4 and it is degraded by the H264 and H265 video codecs, whether the audio bit rate is 128 or 192kbps. In MP4, VP gives no choice of audio codec - only AAC-LC is available. Surprisingly, choosing the MPEG-4 video codec results in audio quality that is indistinguishable (or nearly so) from that of the source clip. H264 AVC is supposed to be better than MPEG-4 (I know the H264 standard encompasses MPEG-4 but those are the labels VP puts on its choices) for video but it should have no effect on the audio stream when its encoder is the same. Using the Default Quality/Filesize setting in VP, here are some parameters for the resulting files: Video Compressor Filesize AudioBitRate VideoFormat H264 5.87MiB 192kb/s AVC H265 1.52MiB 192kb/s HEVC MPEG-4 4.48MiB 166kb/s MPEG-4 Visual All above set at Default Quality/FileSize, 30fps, 192kb/s It's puzzling that VP produces a larger file from the "H264" "Compressor" than from the "MPEG-4" when the former is supposed to be able to produce a much smaller file for the same picture quality or a higher video quality for a given file size. It's as though VP wants the H264 "default quality" to be much better than MPEG-4's yet I could see no discernible difference in the waving flag. And despite the MPEG-4 actual bitrate for audio being lower (according to MediaInfo), it sounds much better on the wind noise than H264. I even tried "High Quality" H264 (twice the file size) but that, too, suffers the same audio impairment. So I think there is something seriously wrong with VP's implementation of the H264 and H265 codecs and the only viable choice for MP4 format is the MPEG-4 "Compressor". P.S. The H264 and MPEG-4 exports for Default Quality/FileSize can be auditioned here
  17. Hi. I was recording today and I got this error https://ibb.co/fkykGyZ but I have this disabled https://ibb.co/bLFCTqM use win 10 ❤️ thanks
  18. I export it fine, but when I try to open the file it says that QuickTime doesn't support it even though its a .mov format. When I try to upload it to YouTube the processing is at 0%. Is there any way to fix this?
  19. Hi The other day I launched VideoPad (Which I've purchased through Steam) on my Desktop Computer and noticed that it had reverted itself to version 4.58 I brushed it off and tried on my Laptop (off the same Steam account) and it had done the same thing. Is this a bug? I'm finding it difficult to use this software in a version thats missing most of the features I use. Please help! My work revolves around this software and it would be a mission to acquire a new one now... Thanks
  20. Hello everyone I apologize for my bad english. I have a problem in videopad , when I upload a video from ytb downloader and I load it in videopad , the image sequence starts working for less then 10 sec and the image stops at one point and the sound goes on (it's lik when we had the television and the signal was bad , we'll hear only the sound but the video stops) Can you help me please , i bought this software programme 3 days ago and now it's stops it's very unpleasant.
  21. After a recent update, clips will turn blank when I have given them a certain number of effects or just randomly for no reason. The clip will turn completely grey in the sequence and the preview window will be pitch black. It is very troubling especially for precise editing. Could anyone help me out with this? Any help is much appreciated!
  22. Hi I've been using VideoPad for a while now and recently I've gotten a 2nd monitor to use while editing. I edit off my laptop but I use the monitor's screen to do the actual editing. Whenever I am on my 2nd monitor and click the transition button to add a transition, it opens the dialogue box of transitions on my laptop screen. It is seriously out of the way and there seems to be no way to move it where I would like to leave it. Kindly advise a solution! Thanks; Tristan
  23. Hello there. I used the videopad software a lot and i really like it. But, after some time of using it, the preview started to be broken. Everytime i start the preview, at some time it returns me, either to the start or a random point behind the point where it stopped. Thanks for answering.
  24. I have a problem with audio. I want make fade out of an audio, so i select the audio, and i put a cursor on time I want to fade out from (the cursor is still inside of the audio) Then I rightclick and select fade out, I select 'between the current position and the end', and BOOM it shows error window that the cursor is outside of selected clip! What the frick? Please help...
  25. Every time I start Voxal, it tells me I need to restart. No matter how many times I've restarted since I've bought it: it's still showing me this message every time. https://gyazo.com/d5dc573c1572411eeace686fdf5ae1a0
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