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Hi there, Is it possible to edit or remove the default text that’s generated when sending an email (Quote & invoice) straight from the program? At the moment its sending with the following default messages: "This message contains Quote #NS8 from XXXXXXX. If you have questions about the contents of this message or Quote, please contact XXXXXXX. This email has been generated automatically by Express Invoice Invoicing Software from NCH Software" Can anyone assist? Regards

I am testing the software to see if it will suit my needs. So far I am mostly happy but I am not able to email any Invoices to customers from within the program. I am using Gmail as my email client and I get this error message. "mail host server error(MAIL FROM not accepted). Please check your email settings. dbpspilot@gmail.com - (550 - ) I have tried various fixes from the forums but nothing seems to work. My SMTP server is set as smtp.google.com and I have inserted my email address and password. Also ticked the SSL/TLS and send direct boxes. Any ideas would be appreciated. I do use Authentication on my google account but I am not getting any messages regarding unauthorised account activity. I have also disabled the authentication so that teh account is open for third party software use but I still can't email Invoices nor do I get any notification of unauthorised account activity.

Just started having trouble with sending invoices via Google's Gmail SMTP server. It appears to have just started. I upgraded to the most recent Express Invoice with still no luck. I also altered the Google security settings to allow less secure apps to login. Initially it detected Express Invoices attempted login and I told it that that was safe / acceptable, but it still errors out on sending.

For over 2 months once i complete a quote or invoice i have to convert to a PDF and then send from my microsoft documents. It will not allow me to change the email address in the software. I have tried to adjust my settings and even allowed a computer tech to attempt to set the program correctly. It will not allow me to change the email address. So at this time im locked out of using all of the functions with express invoice. And yes, my software is up to date. Please help before i delete this app with years of data.

After recording and selecting email, the application fails to send the email. No evidence of help found on support site/page or within the application.

Hi notice that the email i was using was my old business email to send out invoices and quotes , trying ti change it in the email setting but it keeps telling me email authentication username or password not accepted . Anybody have any info on this on how to fix the issue . thanks

It is not possible to assign different email address to multiple businesses. I have two businesses set up but i can not assign different email address to each business. Is there any way to assign different email address to each of multiple businesses?

there's a file that i edited and want to send in an email. i enter who i want to send it to and then press send, but nothing happens. i've tried many times to send the file in email but whenever i press the send button, nothing happens. i have wavepad on iphone 8, what should i do?

Is there a way to view a log of when statements were send to customers? I know that when I look at the list of invoices I can right-click and view a log of when an individual invoice was emailed; is there a similar log of statement email info?

How to remove the automatic IVM signature >> Sent by the IVM Answering Attendant (c) NCH Software www.nch.com.au/ivm

In the body of the email when an invoice is sent. There is a string of text that is sent. I add the blah blah - But how do I edit this text?

After completing the invoice the send and record function not working. Look forward to response

Does anyone know if it's possible to create a customer which shows their email address please? The View -> Customers and then Customers shows the Export to CVS greyed out and clicking on on entry then shows it but only exports that one customer. I want to create a mailshot from t but can't see how to do it Any help would be appreciated

Is it possible to send out emails (invoices, sales orders, etc) to an email address bcc (blind carbon copy)? Thanks in advance

I'm sending out statements & invoices via emails generated in the invoicing software, and I need to change the standard text that the software produces, does anyone know how I can do this. In the UK we have legal requirement for text on business emails. Can anyone help? Thank you

I am having difficulty with some email addresses. Most just go through, but if they don't I get :Unable to connect to mail server "<<email address>>". When I open email settings and click the second box; "Use SMTP..." I get an error box : "Mail host server error (MAIL FROM not accepted). Please check you email settings (550)." My mail host is correct, though. I am confused because I can send this address an email directly from my mail program (Windows Live Mail), just not through Express Invoice, which I love, btw. HELP!

Hi, Today I tried to send multiple sales orders at the same moment by selecting all together and press on E-Mail button but emails are sent separately even to the same customer! Is there any idea on how to send all selected sales orders or invoices by one email for the same customer? Thank you Ibrahim

Hi In "EDIT Invoice " When the "Record and Email" button is clicked an "EMAIL Address" window pops up On entering 2 email addresses " xxx@classicphototour.com.au; xxx@efloorplan.com.au" email is not going through the message received by the receiver is -------------------- The following message to <xxx@classicphototour.com.au;> was undeliverable. The reason for the problem: 5.1.2 - Bad destination host 'DNS Hard Error looking up classicphototour.com.au; (MX): NXDomain'The following message to <xxx@classicphototour.com.au;> was undeliverable. The reason for the problem: 5.1.2 - Bad destination host 'DNS Hard Error looking up classicphototour.com.au; (MX): NXDomain' --------------------------- HOW ever if only 1 email address is keyed in then the receiver get the correct message with an attached invoice ---------------------------- This message contains Invoice #2016-CPT-209 from Classi Photo Tour 2016. If you have questions about the contents of this message or Invoice, please contact Classi Photo Tour 2016. --------------------------------------------------------------- Question: Why does the software rejects 2 email address ( the Task was to send invoice to Accounts department and to the buyer, who engaged me to do the JOB at same time) Regards Dev

Using the latest build (Free for 1 user), Running El Capitan. Even when the SSL/TLS box is checked the software will not allow me to email my invoices out unless i turn SSL off on the email server. Is this something that can be fixed? Its a real pain. Thank you

How do I email a receipt to my customers?

Hi, I am new to Express invoice. And i have found initially that making a setup for email sending is little trciky. I have found also many people were reporting the same. Finally i have managed to find the rootcause of these problems. So like to share this solution here, so that it will be helpful for other users. Most of the email sending problem is not from Express Invoice side, it is from our email operator side !!! 1) First we have to adopt the Express Invoice Email sending setting as mentioned in: http://www.nchsoftwa...de/kb/1450.html 2) Additional settings from our email side For Gmail, a) If you use 2 steps verification in your email settings, then you have to USE APPS PASSWORD in Express Invoice, instead of your normal login password. To generate APPS PASSWORD check the following link: https://security.goo...passwords?hl=en Additional we have to Turn Off the option "Disable Access for less secure Apps" (from Security Chekup settings) For other Emails: a) I have not tested for other emails, but i guess most of the modern email provider gives "APPS passowrd" which we have to use it in Express Invoice instead of our normal login password. Hope this information helps.

I'm unable to email the WAV/PCM file to download it from my iphone. I enter the email addresss and hit send but I never receive the file. I was able to email a previous file so don't know why I can't now. Anyone know what the problem might be and if there's any other way for me to download the file if I don't have an ftp acct?

I have two customers that would like all invoices emailed to two separate email addresses. It appears I can only put one email address per customer or am I missing something ? Is there any way to setup multiple email addresses for a customer?

Hello, I am having problems with an SSl/TLS connection for sending e-mail. The following is my configuration SMTP mail host: mail.redacted.net:587 Server requires authentication = true User Name: user@redacted.net Password: *********** Use secure connection (SSl/TLS) if available = true If server is down, attempt to send directly = true Default reply email: user@redacted.net However, I am not able to even connect to the server. Then I followed and installed openssl as described here. However, all I get now is an error message to the tune of MAIL FROM unaccepted. My ISP has stated that the username is supposed to be as shown in my above block. It can't be an issue with my ISP, as our outlook configured identically works fine. Current Error Message: Mail host server (MAIL FROM not accepted). Please check your Email Settings. Version 3.28, btw. What's the release cycle for this program, by the way? Rolling? Incremental? Tested once more on version 4.32, it still does not resolve the problem. This was also done on a completely different computer and network for that matter (different external IP) so I doubt it's going to be an SMTP blockage. Any ideas?

I did a search on this forum but didn´t find that anyone else had this question before. Is there a log or a list of the past emails sent to customers? If so, where can I view this? When sending emails and attached invoices from within Express Accounts, I currently have no record of these emails anywhere. The only way I found to get around this is to include myself in the email, so I receive a copy of it. However, if anyone knows if there is an email log somewhere, would you let me know? Thanks. Regards, Barbarella aka The Mad Cat Lady www.themadcatlady.com