Not trying to be difficult here but what is the sense of a forum if you can't ask questions that you need help with? I would think the community at large would benefit and your support tickets would decrease if other users with the same issues came here and found an answer to their problem rather than hiding it in 'tickets' where no one but one person benefits from it. I mean I understand that you don't want to support someone who does not have a valid key or something similar to that... if that's the case that's a different animal.