crispycritter

I am working on an issue for my client. She has a Windows 10 laptop and the current version of MS Word. When she is using Express Scribe for her job it causes MS Word to continually crash. Leaving Express Scribe off she can type in Word all day long without it crashing. However since she is a transcriptionist she needs both programs working at the same time. I have done a lot of testing on this issue. And tried many different things to resolve it. I have also ran SFC and DISM on her computer to make sure there is no Windows corruption. I have updated Express Scribe to the most current version available. Still MS Word continues to crash with Express Scribe. The event log shows the faulting application as winword (of course we know that) and the faulting module as ntdll.dll. Has anyone experienced this issue or have any further suggestions?