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About Gekker

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  1. There are 2 ways you can save things from PhotoStage: 1- Exporting as a final video in like .AVI or .MP4 or 2- Saving as an editable .SPJ project file. When you export your slideshow as a video file, you're creating the final product, there's no way to have the editable version back. You can load it back to PhotoStage but as an individual video. This files can be opened with most media players. When you save your slideshow as a .SPJ file, you're saving the editable version of the slideshow that can be only opened with PhotoStage, a media player can't play this PhotoStage project files. If you don't see your slideshow in the recent projects, look for your .SPJ file at the location where you saved it the first time, as this is done manually you need to remember where it was saved and open it from there.
  2. Enter a support ticket at including your registration code so NCH Can provide you with the installer of the version that works with your license.
  3. When you go to View > Customer list, make sure the filters at the top are set to "All", then click on the header of the "Customer" column to arrange them in alphabetical order. Look for the "Cash Sale" customer. Do the same with the invoices, go to View > Invoices, set the filters at the top to "All", arrange the invoices alphabetically using the "Customer" column and look for the invoices of Cash Sale. If the invoices or customer are not there, you can try to restore the backup folder, but that will replace all your current information with the one on the backup, there's no way to not affect your current data. If further assistance is required, enter a support ticket at Make sure to include your registration code and version of Express Invoice (v #.##) located at the bottom left corner of its main window.
  4. It seems that you might be having a driver issue. Please make sure your Windows' or Mac's drivers are fully updated, also make sure to download and install the latest drivers for your Behringer umx610 from the manufacturer's website. If 2 different programs are not recognizing the keyboard then the issue shouldn't be with MixPad. I would suggest contacting the keyboard manufacturer for support, if they say everything is OK and works with fruity loops, you could try entering a support ticket at
  5. When working with parts in Crescendo, sizing and bar line placement will affect all of the other staves too, it is designed to do so, individual sizing or bar line placement is not possible. You can suggest NCH to add individual sizing and bar line placement at
  6. help

    Zack, Some effects are restricted to the paid version of VideoPad, so if you're using a very old version, the free or trial version or an unlicensed version you might not be able to see all of the available effects. You can also try to reinstall VideoPad to make sure every component is there. If nothing works, I'd recommend entering a support ticket at
  7. Make sure to use the Transpose option from the main window, that should affect the whole score, if it is not working, enter a support ticket at Transpose user's manual section:
  8. You should take screenshots of the error messages and enter a support ticket at so NCH Software tech support can tell you what to do.
  9. Hello @BarryM As per the Crescendo user's manual ( after setting up the volta brackets, right click on a bar included in the Volta, go to Bar > Edit volta and set the variation number.
  10. On the Express Accounts user's manual there's a section at that describes all of the reports available in it, you're probably looking for the "Item Sales Report". You can also create a custom report, instructions are as well on the manual at
  11. When you save a VideoPad VPJ project file, if you used "Save project File As..." If any of the media files being used on the project are moved from their location, VideoPad won't have a way to know that and will report an error, that the file being used cannot be found. To solve this, you would need to have every media file you were using on the exact same location it was before, if you're on a different computer this won't work. You should have saved the VideoPad project as a portable project at "File > Save Portable Project As...", this creates a VPJ file along with all the media being used in the project, the VPJ file looks for the media file in the exact same location it is located at, so the media files next to the VPJ file must never be moved away from the VPJ file.
  12. Hello @jdozubko, How the default VideoPad Zoom effect is applied cannot be changed. If you have the Master's Edition that supports VST Plugins, maybe you can find one that works for you, installation instructions are available at
  13. Hello @MikeLuk, That looks like a functionality issue, have you tried to uninstall, restart and reinstall? If that doesn't work you should enter a support ticket at Hope this helps!
  14. Hello @digimon900, If Express Invoice is not saving the paper size when you exit from it and go back in, you should report it in a technical support ticket at, that looks like a functionality issue.
  15. Hello @ITSATOUCHER, As per NCH's format guide at make sure you're selecting the correct output format for your region, test NTSC, probably your DVD player is not compatible with PAL.