Ishqkaba

So i just bought the commercial license for voxal and when i first downloaded it, before activating the key and restarting the computer, it worked perfectly fine. After restarting my computer, it crashes everytime i preview or does it randomly, and it doesnt pick up on my microphone anymore. Does anyone have any solutions for this? If not I am probably just going to submit a refund since the product doesnt work at all.