kateboden

Hi Ben, As requested, here is the info you need to help resolve this issue which I am also experiencing. I have used SoundTap for a number of years and this is a recent issue: 1. What were you recording at the time? A live broadcast of a concert from France Musique Radio's website (http://www.francemus...e/103795-113653). 2. If you know the technical details that would be great. ie. bitrate, mp3/aac I'm afraid I don't but you may be able to find them on the website. 3. Were you doing other work on your computer at the same time? It should be fine to do so, but it could help me track down the problem. I have closed down almost everything else on my laptop - there are a few webpages and PDFs open, but that's all. 4. What kind of soundcard are you using? I don't know; I'm using a MacBook Pro (13-inch, Early 2011) running OS X Yosemite version 10.10.5 if that's of any help to you. 5. Have you changed any settings on your soundcard. eg. Have you changed the default playback format in the Speakers/Headphones Properties dialog? If so, what are the settings? No. 6. Does this problem occur every time you record? No. 7. Does the problem exist after a reboot? Yes. 8. Can you save a small snippet of the recording you made so that I can analyze it and track down the issue? If so, I'll contact you via email. Yes, but I can't see how to attach it to my post - if you email me I will send it to you. Thanks - hoping for a quick resolution. Kate