Telephony

Hi, Is not possible to import accounts on HourGuard, unfortunately, but you can add them from top menu "Accounts" → New Account. You are welcome to enter your suggestions for our developers review on the following site → http://www.nch.com.au/suggestions/ Regards,

Hi, Have you ever been able to dial out using IVM? if not, there is clearly a modem or driver issue. Please review. Regards,

Hi, Unfortunately no, you will need to configure this from the Chart of Accounts dialog, one account at the time. You can also use the default chart of accounts configuration and use only the accounts that you need. Regards,

Hi, The invoice should show a "Partially Paid" or "Not Paid" status after the credit note is applied, and you should also see a different balance on the invoice, IF the credit note was applied to this invoice, specifically, and not on the customer account. When creating a credit note, at the end of the process select "Retain on customer account" so you can then apply it to one particular invoice. Open the invoices list, select the invoice, click Credit Note from the top menu, select the customer and credit note and apply accordingly. Regards,

Hi, Follow the steps below, 1. From WavePad, select the Options menu > Audio tab > "Audio working folder" section, check mark the "Use this specified folder" box and copy the folder path. C:\Users\YourUserName\AppData\Roaming\NCH Software\WavePad. 2. Paste the path on your windows folder explorer, this will open the Cache content files. 3. Delete all files within this folder. 4. Close WavePad and re open it again. 5. Re load the file. Regards,

Hi, Unfortunately no, those points are use for reference and guidelines, they cannot be removed. Regards,

Hi, Right click on the audio wave form, select Effects and use the Fade options. Regards,

Hi, From top menu go to View → Payments → select the customer and check on the payments, all partial payments will be related to the same invoice, you will notice this from the Invoice column in the right. Regards,

Hi, Debut won´t take out or damage system drivers, this usually occurs when the board cannot properly update system drivers or when there is a conflict in between these two... For this matter you can go to Device Manager → Sound Video and game controllers → right click the board controller and select to Update. If the issue persist Disable and Enable the controller, restart your system and confirm. Regards,

Hi, Please add the application on your Windows Firewall and disable the antivirus before trying again, in order to test, and let us know the outcome. If the issue persist after doing the above, there might be an issue with the port or your network security.

Hi, These are not available, but you can download clips from top menu Creative → Clip Art. Regards,

Hi, Which version of the software are you using? if the issue occurs with all .wma please contact NCH support and request for assistance to test a different version.

Hi, Just to confirm, you are not able to properly open the DreamPlan projects? or you are referring to objects missing on the project?

Hi, Please check on the effect, click the "Effects" tab at the bottom menu bar and review the Rotate option. Regards,

Hi, Many of our customers still use Windows 8.1, and they all use the web access, no issues... Most of the times(not to say all), the case is related to the browser security settings or a firewall/antivirus blocking outgoing and incoming connections, please review. Also, make sure to use the correct IP, Local or Public, depending on your current location/network. Regards,

Hi, "The webcam continues to work with other programs, like Gchat and Windows Camera; so I have a feeling it's an NCH Debut issue." please close these applications, terminate the process from the Windows Task manager and then open Debut to configure the device. Possibly, the input of this USB device is taken by other application. Regards,

Hi, 1. What version of MixPad did you install? 2. Are you using Windows 10,8,7,XP or Mac OS? 3. From where are you doing the recording? which device? Please confirm,

Hi, Possibly, Express Burn is unable to determine the Optimum Power Calibration rate (a small pre-burn test to determine optimal laser power for writing), resulting a disk burn failure. There is no easy way to pinpoint the exact reason, so try all the possible fixes from top to bottom (easy to hard) and see what works: Try using different brands of quality blank media, most common reason for such error's is cheap blank media. Try burning at lower speeds (Highly effective). Try updating or changing your CD\DVD burning software to the latest version, click here → Download Express Burn for Windows Try upgrading your writer's firmware.

Hi, "Disable Aero when Debut runs" The Aero feature of Windows adds animation and transparency effects to windows, at the cost of using more CPU. Checking this box will disable Aero effects, freeing up some CPU and potentially giving faster, smoother capturing. This is ONLY available for Windows Vista and 7. Regards,

Hola, Si el problema existe solo al exportar, el caso podría estar relacionado al formato y opciones que utilizo, por favor intente exportar con otro formato y/u opciones de formato.

Hi, The quantity of items(stock) will change on Inventoria only if: 1. The applications were synchronized correctly. 2. You are using the correct Inventory location. 3. You are creating invoices from Express Accounts. Purchases Orders made on Express Accounts won´t increase the inventory on Inventoria. Regards,

Hi, Possibly, this happened because they terminated the process from the Windows Task manager... When setting Verity, during the Wizard option → Monitoring Settings → you need to check mark "Add Task Manager as a prohibid program for all users" box. If this was not checked, you´ll need to added from the Web Access menu → Parental Controls: Prohibited Activities Regards,

Hi, It depends if you are referring to the Suppliers list, you can order this list clicking on the "Supplier" column heading. IF you are referring to the supplier drop down when creating a purchase order, unfortunately, this cannot be arrange, but you can enter the first letters on the case to find it... In regards to "clear the database as it is consumed", right click the item and select to delete, or update the item inventory manually, it depends on what you wish to accomplish. Regards,

Hi, Set your Sound card or USB device as your Windows default recording device before trying again. Go to Control Panel > Sound > Recording menu > select your sound card or USB device and set as default. If these options are not listed, right click on the blank area, select "Show disabled devices", look for the option, select, click "Set default", and OK. When ready, go to Debut options > Audio > check mark Microphone and Speakers boxes and click OK to start the recording. Regards,

Hi, What version do you have? what OS? what type of file? does it happens with any file? are you using a foot pedal device for playback?