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Everything posted by Telephony

  1. Hi, Yes, you can adjust the rate by clicking on the "Video Options" tab or by going into Options(Preferences for Mac) > Screen capture > Limit frame rate. In case you are referring to capture devices or network cameras, you'll need to refer to the device settings in order to change this. Best regards,
  2. Hi, Please be aware, the synchronization is between Copper and Inventoria or Express Accounts/Express Invoice and Inventoria. Express Accounts does nor integrates or synchronize with Copper and viceversa...the synchronization is based on Inventoria only. Best regards,
  3. Hi, All reports are available from top menu icon Reports > Other reports... > this will show all the available reports. In your case you can use the "Item Sales report" to display all your items sales based on an specific period of time. Best regards,
  4. Hi, Go to Options(Preferences if you have a Mac) > Page Layout > adjust Top/Bottom - Left/Right margins, for instance: 0.25 will be next to the sheet edge, 2.25 next to the center. Best regards,
  5. Hi, .m3u files are not supported, you can see the list from here > Now, if you wish to broadcast audio files, go to Options > Audio files > Add > browse for the files and click on OK to finish. Best regards,
  6. Hi, It depends from which network you are connecting, the application port and possible firewalls, please review the following: 1. From Options > Web Access > check mark both case "Local Network" and "Internet" and run the the end your current status should be "Your network is configure properly" IF this is not the case, open the application port(on your router) to allow TCP over your IP and re run the wizard. Note: To connect to the stream from the same network use the Local Network IP on your browser, to connect from a different network, use the Internet IP to reach the stream. 2. Disable antivirus firewalls on both sides of the connection, meaning from where you are streaming and from where you are trying to access. Best regards,
  7. Hi, What this means is that not all .msv recorders are supported, and possibly the Sony Plugin available on their site is not Windows 10 compatible... Something you could try > right click the executable file and select "Troubleshoot compatibility" to run the Windows 10 compatibility mode for Windows 7, to test if you can install it from there. Best regards,
  8. Hi, It depends on the original file format and type...does it happens with all .PDF files? using any output format? or you are referring to an isolated case? Please confirm, Best regards,
  9. Hi, Please change to STEREO before applying the effect, you probably have it on MONO. This can be change from the bottom menu bar below the playback controls, please review. Best regards,
  10. Hi, From Express Invoice Options > Invoice > "Custom Fields" click on Add or double click the name of the existing ones to be able to edit, type the name and select the location from the Top/Bottom section/column, when done click on OK to save changes and confirm. Create a new invoice to test. Best regards,
  11. Hi, It depends on the errors and notifications you are getting, it could be related to corrupted or damage files OR possible firewalls or network folders.... Let us know what the error says for us to advise, Best regards,
  12. Hi, Please save your data, create a back up file from Tools > Back up Data > select a folder where to save your data and click on Back up now. When ready, download and install a different version, click on the next link > When done, proceed to restart your system and retest. Best regards,
  13. Hi, Please set your Soundcard or "Stereo Mix" option as your Windows default recording device before trying again. Go to Control Panel > Sound > Recording menu > select your SoundCard or Stereo Mix opton to set as default. If these options are not listed, right click on the blank area, select "Show disabled devices", look for the option, select, click "Set default", and OK. When ready, go to Debut options > Audio > check mark Microphone and Speakers boxes and click OK and re test. Best regards,
  14. Hi, For this you can use the available reports, there are 27 different reports that you can use to filter and export data... In regards to ALL transactions, what you can do is open the Journal, set the Period, use "All accounts" and use "All" to include all transactions and print them out ! Best regards,
  15. Hi, Please review that you selected the correct inventory location from Express Accounts > Options(Preferences for Mac) > Inventory > Retrieve locations > select the location where you have all items on Inventoria. Also, from the same menu(Express Accounts > Options(Preferences for Mac) > Inventory) DO NOT check the "Show warning for items that are not on stock" box. Best regards,
  16. Hi, The Debut "Professional" registration gives you a full features license to use a single installation of Debut Pro including watermarking and more video formats support. The "Home" registration does not includes the watermarking feature, this is the main difference... In regards the "Free" and Trial versions, these version are limited to certain functions, and they will expired after a period of time, these are meant for basic use and testing purposes. Let us know if you have any other inquiries, Best regards,
  17. Hi, Debut should record on any of the available recording modes and options. From the bottom menu bar, left corner, select the option/icon that has 4 arrows to record from the entire virtual desktop, before clicking on record. Try not to use the F11 key to move or change Full Screen Mode. If the issue persist test the recording using a different version, use any of the followings > Best regards,
  18. Hi, Can you elaborate on "works in preview, but shows one frame of the video in the editor", if it works on the VideoPad Preview window, no issues, you should be able to properly export and reproduce... Please try the following configuration, Preset > Custom File format > .MP4 Resolution > Use your system display resolution. Frame Rate > 60.00 Constant frame rate > checked Click Create.
  19. Hi, If there is no audio, or if there are silences in between, the recording could stop. Please review. It also depends from where you are recording, if you are recording from a microphone or from a board or sound card...but you can always adjust the volume level of any device to troubleshoot this case. Best regards,
  20. Hi, Based on what you stated, there might be something blocking incoming and outgoing connections... Please check your system firewall and/or antivirus security settings, disable all firewalls and try again. Also, please check the Web Access current status, go to BroadCam Options > Web Access menu > and run the Web routing and test wizard. You should get a green status message saying "Your network is configured properly". If you get a red status message, you'll need to open the application port(usually 86) on your router to allow TCP over your IP. Give it a try ! Best regards,
  21. Hi, Please follow the steps below, 1. From WavePad, select the Options menu > Audio tab > "Audio working folder" section, check mark the "Use this specified folder" box and copy the folder path. C:\Users\YourUserName\AppData\Roaming\NCH Software\WavePad. 2. Paste the path on your windows folder explorer, this will open the Cache content files. 3. Delete all files within this folder. 4. Close WavePad and re open it again. 5. Re load the file and let us know the outcome. Best regards,
  22. Hi, Once you are happy with the voice you have selected, you can apply the voice in other applications which take an audio input. These are the steps you would take to make it work: Make sure the other application is closed. Voxal must run before the application you wish to use your voice in. Run Voxal and select the voice you wish to use. Open the other program where you wish to apply the effect. If everything is working properly you should see that Voxal displays the text "Status: Successfully processing!" and the microphone volume meter will be moving. Best regards,
  23. Hi, Unfortunately no, there is no option to modify the email that is being sent, as this is just an automatic reply already preset by the software. Best regards,
  24. Hi, Please try using a different version, click on the link below: When done, select the Webcam recording option, use .MP4 at 60FPS and re test. Regards,
  25. Hi, I will suggest to update the customers account before running any report, Open the Customers list, mark all customers, from the top left corner of the window, click the Customers menu > Recalculate customer balance option. When done, re run the balance sheet or income statement report using the same date as you are using when running the Account inquiry report and confirm. Best regards,