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Everything posted by Telephony

  1. Convert Quicken to Moneyline

    Hi, Yes, when creating a transaction you have the option to select Purchases or Deposit, same thing when importing, you should have an option to set the type of transaction.
  2. Invoice emailing not working

    Hi, Set the email settings first, go to Options/Preferences(for Mac OS) → Other/Email menus → Email Settings → 1. Select the radio button labeled "Use SMTP to send email directly to the mail server." 2. For SMTP mail host, enter the server address. This varies depending on your email client, for instance: Gmail accounts use > smtp.gmail.com Yahoo accounts > smtp.mail.yahoo.com Hotmail/MSN/Outlook.com > smtp.live.com AOL > smtp.aol.com Comcast > smtp.comcast.net Other: Contact your mail provider for your SMTP server address 3. Check the box labeled "Server requires authentication" and enter your username (e.g., youraddress@gmail.com) and your password. 4. Check the box labeled "Use secure connection (SSL/TLS) if available." (Comcast users should skip this step) 5. Enter your email address into the field labeled "Default reply email." 6. Click OK to save your changes, the window should close without no errors. 7. Click OK to save your changes and close the options menu. If you want to use an email client program(like Outlook or Eudora) to send your transcriptions, from the Express Invoice Email Settings menu, select "Use MAPI to send email..." instead of "Use SMTP to send email..."
  3. Capture Card Not Found

    Hi, There is no list of compatible devices, but most of USB devices will work. Check your ez capture card/ ez grabber capture card drivers, make sure you have the correct drivers based on your current OS. When done, download and install the latest version of Debut from the website → http://www.nchsoftware.com/capture/index.html
  4. Female/girl voices

    Hi, Start by clicking the New button in the toolbar. You will need to supply a name for your effect and then use the effect window to add a series of effects to create your new voice. Once you are happy with your voice, click on Save and your voice will appear in Voxal's left hand panel ready for you to use. Tip: It is helpful to add an Amplify effect to your voice so that you can have good control over its volume level. This will help to reduce the need to keep adjusting the output level on Voxal's main screen. You will see that all the effects which are built into Voxal include an Amplify effect. Note: Your computer only has a limited amount of processing power which means there will be a limit to the number of effects you can add. If you start to notice that Voxal is not performing well and you are getting breaks in your microphone audio, then you may need to decrease the number of effects applied to that voice.
  5. Pro audio sample frequency 48k not available

    Hi, Before recording, use/set .AVI format, click on Encoder Options → Sound Format → 48000Hz, 128kbps, Stereo and click OK. Regards,
  6. In the web can not change quote to invoice?

    Hi, The Record button will become available once you add the items and information to create the invoice. If you are converting a Quote to an Invoice, all you have to do is scroll down and make sure you have at least one item to invoice. If the issue persist, delete your browser history before trying again. Regards,
  7. High definition video DVD

    Hi, In regards to " ...the video generally seem to be a lower resolution when played back on a PAL TV. " Test it (play it) on your computer and confirm if the issue persist or not, IF NOT, the case is relate to the supported resolutions and encoders of the PAL TV.
  8. Video files

    Hi, Video Files are supported on the Pro version ONLY, so you probably need to register. Also, not all video files are supported, please check, click here → http://www.nch.com.au/scribe/kb/656.html Regards,
  9. Can't save MP3

    Hi, Not being able to save using any of the supported file formats, sounds more like a system or application glitch... I haven´t heard of this same issue, but you could try to download and install the latest version to test, click here → http://www.nch.com.au/components/wpsetup.exe Best regards,

    Hi, Restart your system before trying again, when ready open the application, from the top menu click on Tools → Back up Data → select a folder or removable drive where to save your data and click to Back Up. When done, remove the application and proceed to install o a new system to, use the same license code to register and the back up file to restore all data, from Tools → Restore Data.
  11. Express account

    Hi, From the main software window, click the Chart of Accounts tab → double click the account 2210, and delete the opening balance.
  12. Opening Full Files

    Hi, Follow the steps below, 1. From WavePad, select the Options menu > Audio tab > "Audio working folder" section, check mark the "Use this specified folder" box and copy the folder path. C:\Users\YourUserName\AppData\Roaming\NCH Software\WavePad. 2. Paste the path on your windows folder explorer, this will open the Cache content folder "WavePad" 3. Delete the "WavePad" folder 4. Close the application (WavePad) and re open it again. 5. Re load the file and let us know the outcome.
  13. [ISSUE] Driver Not Found

    Hi, After you download, install and register Voxal, you´ll need to restart the system, so the application driver can properly run.
  14. Replication of Client name when creating order

    Hi, The "Customer" case will always show the existing client list, as soon as you type the first letter of the customer name the client should come up to select. Please test the above from other windows, like the New Invoice OR New Quote windows. If the issue persist, I will suggest to reinstall the software. Best regards,
  15. Ariaplayer

    Hi, There is an ongoing issue when using some VST´s. Based on what you mentioned, your case is possibly related to these cases. As soon as we have an update we´ll let you know. Regards,
  16. Reports showing applied discounts

    Hi, There is a report for Product Sales call "Items sales" and another one call "Customers sales", but none of these will show the discount applied. Regards,
  17. Customer name in Receipt

    Hi, The only option is to add the customer name on the "Payment Ref" case, after clicking on the "Pay..." tab. Regards,
  18. Account+Invoice+Copper

    Hi, In reference to " my service in account express as items and sync it through invoice express and copper." The synchronization is done when using Express Invoice or Accounts to Inventoria, OR when Using Inventoria and Copper,. Express Invoice and Express Accounts and/or Copper do not integrate. "is there a way to sync customers and suppliers?" ONLY items can be synchronize if using any of the above mentioned options. " is there a way to push purchase orders to accounts?" You can create Purchase Orders from the top menu Purchase → Create New Purchase Order option. Regards,
  19. m4a tag support

    Hi, Unfortunately, not all tags will be preserved, some metadata could be lost during conversion... Please enter your suggestion for NCH Software developers here → http://www.nch.com.au/suggestions/
  20. Storewide sale

    Hi, What you can do is open the items list and edit the items to have the discount percentage, so you can sell using this rate for this day and latter on change the the discount from the same window → View → Items → Edit. Regards,
  21. Hi, IF the function keys were enabled from Options → Hot-Keys menu, and you have also set new function keys(not the default ones) from the same menu "Change" or "Add" options....and yet the issue persisted, the case could be related to the word processor where you are trying to use these keys, specially if they are also set for use on this third party software, meaning: they are already taken. Please review, try to change the key or key combination and re test. Best regards,
  22. Another green screen issue

    Hi, What version are you currently using? In regards to your inquiries, 1. Is it true that the new background image is overlayed on a track above the primary video? This will be true based on the settings you have applied to this videos, and of course, if you currently have a green screen clip. 2. Is the feature supposed to superimpose the primary video track 1 image, without its blue color background, on top of the overlayed track image? Yes, that is basically what the Chroma-Key effect does. 3. Have I missed something in the directions? There are video tutorials that can be use as reference, YouTube videos that show the effect and steps, please review.
  23. Line Drawing Problem

    Hi, If it happen on the Preview and after you have exported the slideshow as a video file, there might be an issue with the version you are currently using on your OS. Download the latest version from our website , click here → http://www.nchsoftware.com/slideshow/index.html and re test. Best regards,
  24. Conversion of The File Has Failed - to MP3

    Hi, Not all midi conversion are supported, but regardless of the original file format, if this file appears on the supported file list → http://www.nch.com.au/switch/kb/1405.html You should be able to properly convert it...If possible send the file(s) so we can test them and confirm. Best regards,
  25. ogg vs. ogv

    Hi, .ogg files are supported on the Pro version of the software. Make sure you have registered the software before trying to load these files. On the top of the window you should see a "License Software" status indicating it was registered. When ready, reload the file, make sure you are not loading the .zip file but the .ogg that you are referring to, you can drag and drop, use the Load icon/option or right click on the .ogg file to select "Transcribe with Express Scribe". If you keep on getting the admin prompt, you´ll need to reinstall the software using the "Run as Admin..." option before trying again. Best regards,