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Telephony

Support
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Everything posted by Telephony

  1. $0.00 amounts in invoices and quotes

    Hi, Unfortunately it cannot be done... As a workaround, you could add all items on the First Item Description column. By doing this you will end up using just one single Unit Price. Best regards,
  2. Shorter Receipts for Reports

    Hi, Unfortunately no, reports cannot be printed using small receipt printers. Best regards,
  3. Pay in days - how do we keep that consistant

    Hi, Unfortunately no, by default the new invoice > Terms > Pay in Days case will show 30 every time you open/create a new invoice. As a possible workaround, you could set the new invoice as Recurrent using the Weekly period-option. Best regards,
  4. Accidentally muted all tracks

    Hi, Not really...if none of the tracks "Mute" buttons were checked, perhaps is a volume Tracks issue/case... Please confirm all Tracks(within MixPad) have the volume bar set to the right, and that you are able to play and hear any other audio file from any other media player. Best regards,
  5. Using two video sources, mangled output file

    Hi, If you choose both microphone and speakers what you will get is background noise along with the stream recording... In case you are looking for quality, please record from one or the other, not both. Regards,
  6. How create a link

    Hi, By "lin" you are referring to an AutoCad line type? In case you are referring to an regular shortcut, from the top menu click on "Add+" > enter the shortcut command, the Expansion and click on OK to save changes. Best regards,
  7. Long notes with Beat Designer

    Hi, You can subdivide each beat in a track to create smaller beat durations. So, for your kick drum you may have a kick every 1/4 quarter note, but for your hi-hat you may have a hit every 1/8 note. To change the beat divisions click on the spanner icon of the track and change the number of divisions. Regards.
  8. Registration help please, i don't understand?

    Hi, IF you have a Windows system, follow the steps below: 1- Open the program. 2- From the top left corner, click the 'File' menu. 3- From the dropdown menu select 'Register software..' 4- Once the registry pop-up window comes up, enter the registration code (numbers, dash and letters with no space in between) in the field given for that purpose and click on Register. IF you have a Mac OS, follow the steps below: 1. Open the software 2. With the program window active (current window on top), click on the name of the program located right next to the apple logo -top left corner of your screen. 3. From the menu select the option to Register. 4. Enter the registration code (numbers-letters) and click on Register. Best regards,
  9. Make Voxal recognize hot keys while in another application?

    Hi, As you mentioned, the Hot-key will work ONLY if Voxal is currently your active window. You can enter a suggestion for the NCH development team on > http://www.nch.com.au/suggestions/ Best regards,
  10. Edited soundfile can't be found on the iPad

    Hi, It will be saved if you select File > Save As > proceed to name the file and click on Save OR if you Export the file, using the Export icon. Best regards,
  11. USB DONGLE With Broadwave

    Hi, You can transfer the files to a local folder and upload the files from Options > Audio Files > Add. Regards,
  12. Editing Audio Tags aac Files

    Hi, WavePad is not meant for audio tagging or to preserve audio tags when doing file format conversions...possibly, the reason why you are not able to preserve the tag when saving using the Advanced Audio Coding is due to the proprietary audio coding standard. Best regards,
  13. Highlighted Recording Area

    Hi, From the bottom left corner of the software window, there is a "Select Recording Window" section, click the square that has four arrows pointing at each corner, this will allow to record from the entire screen once again. Best regards,
  14. Re-record issue

    Hi, Please elaborate on " It is allowing sound on sound "... basically this is the software main functionality, it allows to record and mix tracks, when you play it, it will play all the tracks at the same time, regardless if the sound overlaps the previous or next track. Please review. Best regards,
  15. Voxal doesn't change anything to my voice

    Hi, After you have installed the software, proceed to restart, this is a must. When ready, confirm which is your Windows default recording device, then set this device from Voxal Options menu. From Preview Recording Device: Select the recording device (such as a microphone) you wish to use for previewing your Voxal voice effects. This is the microphone you will speak into when the "Preview" function is switched on. From Preview Playback Device: Select the playback device (such as your headphones) you wish to use for previewing your Voxal voice effects. This is where you will hear your voice when the "Preview" function is switched on. Preview Mode: You can choose one of two methods for previewing your Voxal voices. The Spe ak and Listen method is selected by default and allows you to say a sentence into your microphone and then when you are finished play it back and listen to how it sounded. The Live method means that Voxal will playback the voice as you are speaking. Some types of hardware don't work well using the second method, so if you are having troubles, try changing to use the Speak and Listen method. Best regards,
  16. Sync error on Qty

    Hi, Does it happens when using any item? OR just with items that start with letters, for instance "C12345"? please confirm. Also, make sure you are not getting a stock/quantity error, based on low stock, as this is normal functionality. Best regards,
  17. How to insert text using Pixillion Image Converter

    Hi, It does not, Pixillion is an image file converter, you can add text captions to an image but it does not reduce texts from the original image file. In case you are looking for a text document converter, click here > http://www.nchsoftware.com/documentconvert/index.html Best regards,
  18. Express Scribe Pro - Infinity USB 2 issues

    Hi, If the issue persist on both versions of the software, and both version were registered, meaning: showing a "Licensed" status at the top of the window, the case could be related to the foot pedal device and not the software, specially if the issue persist when using the pedal on other systems. Please review. To review the foot pedal devices that we recommend click here > http://www.altoedge.com/pedals/index.html Best regards,
  19. Enter Opening Balance dated in the past

    Hi, Open the Chart of Accounts window > double click the account you are referring to > add the opening balance and click OK to save changes. Best regards,
  20. Procedure of Issuing Credit Note to Customers

    Hi, Credit notes will change the customer account balance, if the invoice was already paid, the account used to allocate the invoice won't be changed. As a workaround you could enter a negative value on the invoice, using as Item: Credit, Description: the reason for the credit and date, and Unit Price: the amount that was paid by the user, so it goes back to $0.00 If there is a payment for the invoice, you should delete the payment from the payments list window. Best regards,
  21. Hi, Please be aware, Copper and Express Accounts do not integrate... As a workaround, you can use the Report > Transactions report(from Copper) > save the report as a .CSV file, and then import the transactions on Express Accounts. Best regards,
  22. Tweaking the initial invoice layout

    Hi, There is no need to modify 600 entries, you can go to Options(Preferences if you have a Mac) > and from the Invoice menu change the Layout and Style of all your invoices. Please review. There are also templates that you can use to take advantage of business templates. Best regards,
  23. Web Access name field 15 character error

    Hi, Please confirm the software version you are using for us to advise and assist... If you are using v5.00 and yet the issue persist on the same Mac where you have the application, download and install the diagnostic version, for us to gather more data of the case, click here > https://files.fm/u/mpae2gtd 1. Open the program, 2. Click the Ignore tab until the Express Invoice window open(you can use the "Don't show this message again" option). 3. Close the Trace_ExpressInvoice.txt window. 4. Go to the Web Access interface and reproduce the issue so the trace reflects the error. 5. When done, from the Help menu, select "Open Diagnostic trace" tab and highlight all the text to copy(Command + C) and paste (Command + V) on your email reply. Best regards,
  24. Help! I just purchased STAMP ID3 and it doesnt work

    Hi, 1. Are you working with .MP3 or .WAV files? please test other files. 2. What type of image file you are working with? please try with other formats. 3. Have you tried to play it from other players, to confirm if the issue is related to the player? Best regards,
  25. end of day and sales

    Hi, To get the sales report, use the Reports menu > Transactions, filter your daily transactions and click on Generate. In regards to the stock, from View(top menu) > Items, you can review the list of items, but Copper has no quantity record, if you wish to manage your stock based on quantity, you'll need to have Inventoria. For more information click here > http://www.nchsoftware.com/inventory/ Best regards,
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