Telephony

Hi, In regards to " ...the video generally seem to be a lower resolution when played back on a PAL TV. " Test it (play it) on your computer and confirm if the issue persist or not, IF NOT, the case is relate to the supported resolutions and encoders of the PAL TV.

Hi, Video Files are supported on the Pro version ONLY, so you probably need to register. Also, not all video files are supported, please check, click here → http://www.nch.com.au/scribe/kb/656.html Regards,

Hi, Not being able to save using any of the supported file formats, sounds more like a system or application glitch... I haven´t heard of this same issue, but you could try to download and install the latest version to test, click here → http://www.nch.com.au/components/wpsetup.exe Best regards,

Hi, Restart your system before trying again, when ready open the application, from the top menu click on Tools → Back up Data → select a folder or removable drive where to save your data and click to Back Up. When done, remove the application and proceed to install o a new system to, use the same license code to register and the back up file to restore all data, from Tools → Restore Data.

Hi, From the main software window, click the Chart of Accounts tab → double click the account 2210, and delete the opening balance.

Hi, Follow the steps below, 1. From WavePad, select the Options menu > Audio tab > "Audio working folder" section, check mark the "Use this specified folder" box and copy the folder path. C:\Users\YourUserName\AppData\Roaming\NCH Software\WavePad. 2. Paste the path on your windows folder explorer, this will open the Cache content folder "WavePad" 3. Delete the "WavePad" folder 4. Close the application (WavePad) and re open it again. 5. Re load the file and let us know the outcome.

Hi, After you download, install and register Voxal, you´ll need to restart the system, so the application driver can properly run.

Hi, The "Customer" case will always show the existing client list, as soon as you type the first letter of the customer name the client should come up to select. Please test the above from other windows, like the New Invoice OR New Quote windows. If the issue persist, I will suggest to reinstall the software. Best regards,

Hi, There is an ongoing issue when using some VST´s. Based on what you mentioned, your case is possibly related to these cases. As soon as we have an update we´ll let you know. Regards,

Hi, There is a report for Product Sales call "Items sales" and another one call "Customers sales", but none of these will show the discount applied. Regards,

Hi, The only option is to add the customer name on the "Payment Ref" case, after clicking on the "Pay..." tab. Regards,

Hi, In reference to " my service in account express as items and sync it through invoice express and copper." The synchronization is done when using Express Invoice or Accounts to Inventoria, OR when Using Inventoria and Copper,. Express Invoice and Express Accounts and/or Copper do not integrate. "is there a way to sync customers and suppliers?" ONLY items can be synchronize if using any of the above mentioned options. " is there a way to push purchase orders to accounts?" You can create Purchase Orders from the top menu Purchase → Create New Purchase Order option. Regards,

Hi, Unfortunately, not all tags will be preserved, some metadata could be lost during conversion... Please enter your suggestion for NCH Software developers here → http://www.nch.com.au/suggestions/

Hi, What you can do is open the items list and edit the items to have the discount percentage, so you can sell using this rate for this day and latter on change the the discount from the same window → View → Items → Edit. Regards,

Hi, IF the function keys were enabled from Options → Hot-Keys menu, and you have also set new function keys(not the default ones) from the same menu "Change" or "Add" options....and yet the issue persisted, the case could be related to the word processor where you are trying to use these keys, specially if they are also set for use on this third party software, meaning: they are already taken. Please review, try to change the key or key combination and re test. Best regards,

Hi, What version are you currently using? In regards to your inquiries, 1. Is it true that the new background image is overlayed on a track above the primary video? This will be true based on the settings you have applied to this videos, and of course, if you currently have a green screen clip. 2. Is the feature supposed to superimpose the primary video track 1 image, without its blue color background, on top of the overlayed track image? Yes, that is basically what the Chroma-Key effect does. 3. Have I missed something in the directions? There are video tutorials that can be use as reference, YouTube videos that show the effect and steps, please review.

Hi, If it happen on the Preview and after you have exported the slideshow as a video file, there might be an issue with the version you are currently using on your OS. Download the latest version from our website , click here → http://www.nchsoftware.com/slideshow/index.html and re test. Best regards,

Hi, Not all midi conversion are supported, but regardless of the original file format, if this file appears on the supported file list → http://www.nch.com.au/switch/kb/1405.html You should be able to properly convert it...If possible send the file(s) so we can test them and confirm. Best regards,

Hi, .ogg files are supported on the Pro version of the software. Make sure you have registered the software before trying to load these files. On the top of the window you should see a "License Software" status indicating it was registered. When ready, reload the file, make sure you are not loading the .zip file but the .ogg that you are referring to, you can drag and drop, use the Load icon/option or right click on the .ogg file to select "Transcribe with Express Scribe". If you keep on getting the admin prompt, you´ll need to reinstall the software using the "Run as Admin..." option before trying again. Best regards,

Hi, Where is the other folder? local drive? external drive? removable drive? please confirm. Also, if the issue is not happening locally, meaning: system folders, the case is related to the folder location, in such a case, change the folder back to default location or any other local folder, when you finish the recording, cut the recording/file from its location and paste it on the required folder, this will speed up the process. Best regards,

Hi, What you can do is add the same sequence of clips over and over again on the same project, so it repeats or appear as a loop when playing the DVD. In case you are referring to a project that you wish to burn many times on different DVD´s, all you have to do is save the project file from PhotoStage File menu _Save Project file As...and reuse it for burning. Best regards,

Hi, Every single instrument has pitch, what you can do is use the same note for percussion during the whole score. Also, you can change the instrument for notation from Crescendo top menu > Parts Set up > Instrument dropdown. Regards,

Hi, From Options > Regional menu > Decimal should be "," and Thousands should be "." , click OK to save changes, create a new invoice and confirm. Best regards,

Hi, If you wish to record audio from a stream, you'll need to set and select the correct input or sound card from where the audio is going thru...it depends if you have a Windows or Mac OS system, for instance: For Windows, Set your Sound card or "StereoMix" option as your Windows default recording device before trying again. Go to Control Panel > Sound > Recording menu > select your Sound Card or StereoMix option and set as default. If these options are not listed, right click on the blank area, select "Show disabled devices", look for the option, select, click "Set default", click Apply and OK. When ready, go to Debut options > Audio > check mark Microphone and Speakers boxes and click OK. Best regards,

Hi, Correct, unfortunately that is not an option, but a great suggestion for NCH developers > http://www.nch.com.au/suggestions/ Best regards,