Telephony

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  1. Hi, The Debut "Professional" registration gives you a full features license to use a single installation of Debut Pro including watermarking and more video formats support. The "Home" registration does not includes the watermarking feature, this is the main difference... In regards the "Free" and Trial versions, these version are limited to certain functions, and they will expired after a period of time, these are meant for basic use and testing purposes. Let us know if you have any other inquiries, Best regards,
  2. Hi, Debut should record on any of the available recording modes and options. From the bottom menu bar, left corner, select the option/icon that has 4 arrows to record from the entire virtual desktop, before clicking on record. Try not to use the F11 key to move or change Full Screen Mode. If the issue persist test the recording using a different version, use any of the followings > http://www.oldversiondownload.com/oldversions/debut-3-01-2016-04-07.exe http://www.oldversiondownload.com/oldversions/debut-4-00-2017-03-15.exe Best regards,
  3. Hi, Can you elaborate on "works in preview, but shows one frame of the video in the editor", if it works on the VideoPad Preview window, no issues, you should be able to properly export and reproduce... Please try the following configuration, Preset > Custom File format > .MP4 Resolution > Use your system display resolution. Frame Rate > 60.00 Constant frame rate > checked Click Create.
  4. Hi, If there is no audio, or if there are silences in between, the recording could stop. Please review. It also depends from where you are recording, if you are recording from a microphone or from a board or sound card...but you can always adjust the volume level of any device to troubleshoot this case. Best regards,
  5. Hi, Based on what you stated, there might be something blocking incoming and outgoing connections... Please check your system firewall and/or antivirus security settings, disable all firewalls and try again. Also, please check the Web Access current status, go to BroadCam Options > Web Access menu > and run the Web routing and test wizard. You should get a green status message saying "Your network is configured properly". If you get a red status message, you'll need to open the application port(usually 86) on your router to allow TCP over your IP. Give it a try ! Best regards,
  6. Hi, Please follow the steps below, 1. From WavePad, select the Options menu > Audio tab > "Audio working folder" section, check mark the "Use this specified folder" box and copy the folder path. C:\Users\YourUserName\AppData\Roaming\NCH Software\WavePad. 2. Paste the path on your windows folder explorer, this will open the Cache content files. 3. Delete all files within this folder. 4. Close WavePad and re open it again. 5. Re load the file and let us know the outcome. Best regards,
  7. Hi, Once you are happy with the voice you have selected, you can apply the voice in other applications which take an audio input. These are the steps you would take to make it work: Make sure the other application is closed. Voxal must run before the application you wish to use your voice in. Run Voxal and select the voice you wish to use. Open the other program where you wish to apply the effect. If everything is working properly you should see that Voxal displays the text "Status: Successfully processing!" and the microphone volume meter will be moving. Best regards,
  8. Hi, Unfortunately no, there is no option to modify the email that is being sent, as this is just an automatic reply already preset by the software. Best regards,
  9. Hi, Please try using a different version, click on the link below: http://www.oldversiondownload.com/oldversions/debut-3-01-2016-04-07.exe When done, select the Webcam recording option, use .MP4 at 60FPS and re test. Regards,
  10. Hi, I will suggest to update the customers account before running any report, Open the Customers list, mark all customers, from the top left corner of the window, click the Customers menu > Recalculate customer balance option. When done, re run the balance sheet or income statement report using the same date as you are using when running the Account inquiry report and confirm. Best regards,
  11. Hi, Unfortunately no, you can only set fixed prices to items/products or services, but not customers accounts. As a workaround, you could have the same item with a different code for different customers, for instance: ItemA for customer A $100.00 same item for customer B $200.00 same Item for customer C $300.00 Best regards,
  12. Hi, Unfortunately the option to change or add your company logo instead of the Express Invoice title(on the web access portal) is not yet available. You can re brand the name of the software it self, but not the web interface, for more information, visit the next site> http://www.nchsoftware.com/software/customize.html Best regards,
  13. Hi, 3D image clips and / or 3D video clips can be added to any project, using the instructions in Loading or Creating Clips. When loading a 3D image or video file, you will be asked to select its stereoscopic format. Check the Use this format for all 3D files I load check-box to set this as the default. The default format can be changed later in Options: Export. To change the stereoscopic format of a clip after it has been loaded, use the clip properties dialog. Saving 3D Videos Follow the instructions in Saving, Sharing, or Burning a Video. Select the Stereoscopic 3D output format, as shown in Output Video to Stereoscopic 3D. Stereoscopic Formats are: Side by Side, or Over / Under Information for the left and right eyes are stored in separate parts of each frame. If the frame width or height is set to half, then it means that the output will be shown stretched as if the input 3D file were squashed to half width or height. Anaglyph Information for the left and right eyes is stored together, by shifting colors. Glasses with different colored lenses are required to view the 3D effect.
  14. Hi, I will suggest to report the case to the NCH support staff > supportnch@nchsoftware.com , and to include the ClickCharts project file for them to review. Best regards,
  15. Hi, It could be related to the other application you are using, conflicts may occur when working with this type of applications, however, I will suggest to contact the NCH support staff for assistance > supportnch@nchsoftware.com Best regards,