kennethbriggs

Two events are occuring with our Delegate system. I do not know if they are related. The system is running very slow. The machine on which we have the Delegate located has plenty of resources and bandwidth, but it is taking it a tremendous amount of time to move between sections. This has only begun recently. At the same time, our transcriptionists are having ever increasing time delays in dispatching their files. They are using Expess Scribe to connect to Delegate, download the files, and then return them when completed. When they try to dispatch, they often get an error message, Express Delegate [uploadTranscript] Database transaction commit failed. See the attached screenshot. Sometimes the variable reference is different, but the error message is the same. We have tried to reduce the number of completed dictated files, reduce the number of dictation pages displayed, and anything else that might reference the database. However, since the "help" files are very vague, it is difficult to know what will affect the situation. Has anyone experienced this problem? Does anyone have any solutions or suggestions? Thank you! Kenneth Briggs

Delegate is producing Auto-import failed errors. The dictator will create a voice file in Dial-Dictate, but when Delegate tries to Auto-import it, it gives this error. See the attached log entry. The log entry also shows where the error is apparently resolved, but no explanation is given as to what caused the error, what action is taken to the audio files involved, and what, if anything, was done to correct the issue. As a result, we have audio files being dictated which are not readily availble through Delegate, and they are not being transcribed. The "help" files included with the program only mention this: Trouble-shooting If a problem occurs during auto-importing, a short error message will be shown in the event log on the main window, and another short information message will be displayed here when the problem has been resolved. Does anyone know what is causing these errors, and what can be done to correct them and prevent them from happening? As a medical transcription company, we cannot afford for the software to lose dictated reports. Thank you!