Chris75

Support
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Everything posted by Chris75

  1. Printing or emailing your invoices should be easier than that, if you open Express Invoice and go to View > Invoices and then click to select the invoice you wish to print or email and then select either option from the icon's menu at the top of the Window. You can also use the option Save to save the invoice directly as .pdf file to your computer. Regarding the Web access feature keep in mind that your Router needs to have the ports open so you can access the program remotely. Also, the computer where the program is installed needs to be on, and the program running.
  2. Jirm, this issue seems to be happening just to some devices, NCH Software support team may provide you with a diagnostic version of the program that you can use to provide with more technical details about the issue. Contact NCH Software support for further assistance on this matter.
  3. Just to confirm are you able to connect to the camera and see the video on Debut or when using a web browser to open the IP camera stream? When you try to connect to that camera what error are you getting on Debut? Remember that for further support NCH Software offers technical support through this link http://nch.com.au/support/supportcontact.html
  4. For this particular case it would be better for you to contact the NCH Software support team for further assistance. you may create a support request through this link http://nch.com.au/support/supportcontact.html With the limited information you are providing here it would be too difficult to make an assertion on what the cause of the issue maybe.
  5. Sadly the program would only be able to create a single record for each serial number or Mac address, so if you have 50 pcs the program will crate 50 line items as each barcode scanned will be read as the Item code.
  6. When you synchronize both programs you need to select the location or warehouse you are syncing with, if the items you are trying to edit are not stored in the same location you have selected during syncing then you would get this type of errors. If you already checked and confirmed you are using the right warehouse or location and the issue remains then you may want to contact NCH Software support team for further assistance.
  7. This issue was already reported to NCH Software's developers and testing is going to be done to try finding the source of the issue. At this moment there is no estimated time when the issue would be addressed but is likely that with a new version it will be resolved.
  8. Sadly the program does not have any option to change the aspect ratio to fit your images. Most likely what is happening is that your images have 4:3 aspect ratio while the program will export using widescreen 19:6 so in order to fit the 4:3 images to the 16:9 ratio it adds those black strips on the sides or top and bottom, that is called boxing. As mentioned before at this moment the program does not offer the option to change these aspect ration but the NCH Software developers have been notified of this mismatch.
  9. You may want to check the format you are using to record the videos in your computer and confirm if this issue happens with all formats or just with one. Also, close all other programs you may have running in the program since video rendering is a process that takes a lot of your computer resources from CPU, video and memory. If you wish to get more personalized support you can always contact NCH Software support team.
  10. This is an issue that was reported to our developers recently and they are working on it. If you wish to get a get an email update once the new version of Voxal is available you may subscribe to NCH Software newsletter from this link http://www.nchsoftware.com/software/newsletter.html
  11. You may want to confirm if the second video plays fine all the way until the end before you try burning. Also you may want to try exporting the file in your computer and test using another burning program to create the movie. For further support you may contact NCH Software support through this link http://nch.com.au/support/supportcontact.html
  12. At this moment the program will automatically split the parts into bars as you go adding notes, if the position of one of the bars is changed sadly there is not way to reset it or format all to have the same size.
  13. Quizá deba confirmar si tiene la versión mas actual del programa ya que en la versión actualizada del Crescendo (1.81) si hace click en Configuraciones deberá ver la opción para cambiar el BPM. En caso que no lo pueda ver recuerde que puede mover la ventana de configuración para cualquier lado en su pantalla y así ver todas las opciones.
  14. We apologize but the resolution and frame rate would depend on the results you want to get and the quality of the original files you are working with. When you try to save the mp4 videos if you are getting an error message it would be better for you to report it to NCH Software support team through this link http://nch.com.au/support/supportcontact.html
  15. We apologize for the inconvenience you have encountered there, we tested the program and confirmed the issue you are reporting. We have forwarded this information to our developers for further review and as soon as there is an update on this matter we will notify you by email.
  16. You may want to check if this issue happens when you are recording from specific sites, or if when using a specific browser> Also, check if you would get the same results when recording from the media player in your computer. Test using a different format to check if that changes the recording results. In case you require more assistance it would be better for you to contact NCH Software support team through this link http://nch.com.au/support/supportcontact.html
  17. Since this issue is random but consistent the best option is for you to contact NCH Software support team to get better assistance. You may submit your support request through this link http://nch.com.au/support/supportcontact.html
  18. The program will try to connect to your Youtube channel and if you are getting the message that the user name or password is incorrect then that is a message that comes from the Youtube channel server directly and not something that can be manage from Videopad. You may want to check if you are in fact using the right credentials to login or try using a different Youtube channel account.
  19. The quality of the slideshow you create will depend on the original quality of the images you are using, so for example if you are using a 320x240 image and try to create a 720p slideshow then your images may be pixeled because they are being stretched to fit a resolution bigger than the original image. The bigger the resolution you use on the original images the better results you would get when creating the slideshow.
  20. There is no option to increase the temporary files folder, but if you already contacted NCH support then probably soon enough you will be contacted with some steps to follow to try resolving the issue.
  21. The issue could be related to the size of the file you are converting, does the issue you are reporting happen with small .wma files? One thing you can try to do is to split the audiobook into small portions and convert. Currently the program does not have a size limitation but it could be that your computer temporary folder is getting too big and that could be causing the issues with the files getting converted partially. if you need more assistance on this matter it would be better to submit a support ticket through this link to get a more appropriate answer http://nch.com.au/support/supportcontact.html
  22. I tested the latest version of Videopad and when creating a mpg PAL 720x576 video it would ask me if I wish to Crop or resize the image during exporting (to PC). If you select Crop then you will obviously will get a smaller image but if you select the option to resize you may have the option on your player to zoom in to fill the screen and that would remove the letter-boxing without cropping the image.
  23. That is showing under the capture Device options, which means that is an option in your capture device which probably would link the audio to the video in case those two streams are sent separately by your capture device.
  24. The only way to make the program to stop playing any of the tracks is either by muting the channels or using solo to play one specific channel or track. In order to get better assistance on this matter is better if you create a support ticket through this link http://nch.com.au/support/supportcontact.html.
  25. I tested the program's latest version and was not able to replicate the issue you are reporting, however, this forum may not be the best way to seek assistance with that. If you wish you may start a support service request with NCH software support team through this link http://nch.com.au/support/supportcontact.html