Chris75

Support
  • Content count

    239
  • Joined

  • Last visited

Everything posted by Chris75

  1. Sadly the program does not offer the option to archive or delete a customer without removing everything related to that customer. So, if you remove the customer from the customer's database then all the invoices data will also be removed with it.
  2. Hello, Inventoria does not offer the option to create barcodes, but it does offer the option to use a barcode scanner as input device, pretty much like your keyboard. Now, to create the barcodes you may use this program called Barillo http://www.nchsoftware.com/barcode/index.html and once you have created the barcodes you need you may use any bar code reader to read the data and use it to either deduct items from stock as well as to replenish stock. Since the bar code scanner will be used as any other input device you can simply put the cursor on the Item box and scan the barcode and that should populate the information for you.
  3. Hello, all NCH Software are user based, this means that all tasks will be managed at a user level, including registering the license. So, if you wish to use the program on a different user you may want to consider acquiring a second license (or one for each user that will use the program) and setup Debut individually for each user. Currently there is no way to apply settings to all users on the same computer.
  4. Hello, sadly Pixillion does not offer the option to edit images, it only converts formats, but NCH Software offers another program called PhotoPad which does offer the option to change the background on the images, but keep in mind that this will require some learning curve for you to get the best results with the image editing skills. If you wish to know more about Photopad you may check this link http://www.nchsoftware.com/photoeditor/index.html
  5. If items you are selling include decimals you may want to check if the same decimal punctuation sign is used on both programs, also, you may want to confirm that the items you are selling are stored in the location you selected during the sync process, if any of the items you are using on the invoices are stored at the other location (the one you did not selected during sync) then the program will create a duplicated of the item selected on the location you did sync and show the quantity as negative numbers. In case the issue you are reporting remains after checking these steps you may want to contact NCH Software support team for further assistance.
  6. I have just tested an Infinity in-sub-2 ver 14 and after running the controller setup wizard it worked fine on a Mac OS Sierra computer. To run the controller setup wizard you may open Express Scribe and go to Preferences > Control and make sure the check box to unable foot pedal controller is checked, then click on the controller setup wizard button, click on next and select the pedal if it shows under the options. In case the pedal does not show there you may want to try connecting the pedal to a different USB port on your computer until it sees the pedal. Once the pedal is recognized you may click on Next confirmed the device is recognized and click on Next again and do the controller command map to set which pedal performs each action and click no Finish.
  7. Hello, if the issue is only happening with the latest version of the program then you may want to contact NCH Software support team to check on the possibility of getting an older version installer for testing.
  8. Hello, the program does not have an option to automatically apply any effects when shortening the file, however you have the option to apply any of the effects offered manually before you save the slideshow or video.
  9. Are you using the latest version of the program? if so, you may want to contact NCH Software support team for further details on this regard, or after installing Voxal on your computer you may want to reinstall the Audio driver on the computer, and to do that you may go to the device manager, click on the audio, video and game controller and then right click on the audio controller and uninstall it, restart the computer and let Windows reinstall the audio driver.
  10. I have tested the program and have not been able to replicate the issue you are reporting, when adding the watemark on the images it did not change the file size. So, this may be a particular issue that you may want to check with NCH Software support team may be a better option for you to get support from. You may want to contact them online so they can provide you with further assistance.
  11. I have tested Pixillion converting PNG files to PDF and then from PDF to Jpeg and have used images with lots of graphics and other with little and they all convert with no issues. For this particular case it would be better if you contact NCH Software support team to get further assistance.
  12. Printing or emailing your invoices should be easier than that, if you open Express Invoice and go to View > Invoices and then click to select the invoice you wish to print or email and then select either option from the icon's menu at the top of the Window. You can also use the option Save to save the invoice directly as .pdf file to your computer. Regarding the Web access feature keep in mind that your Router needs to have the ports open so you can access the program remotely. Also, the computer where the program is installed needs to be on, and the program running.
  13. Jirm, this issue seems to be happening just to some devices, NCH Software support team may provide you with a diagnostic version of the program that you can use to provide with more technical details about the issue. Contact NCH Software support for further assistance on this matter.
  14. Just to confirm are you able to connect to the camera and see the video on Debut or when using a web browser to open the IP camera stream? When you try to connect to that camera what error are you getting on Debut? Remember that for further support NCH Software offers technical support through this link http://nch.com.au/support/supportcontact.html
  15. For this particular case it would be better for you to contact the NCH Software support team for further assistance. you may create a support request through this link http://nch.com.au/support/supportcontact.html With the limited information you are providing here it would be too difficult to make an assertion on what the cause of the issue maybe.
  16. Sadly the program would only be able to create a single record for each serial number or Mac address, so if you have 50 pcs the program will crate 50 line items as each barcode scanned will be read as the Item code.
  17. When you synchronize both programs you need to select the location or warehouse you are syncing with, if the items you are trying to edit are not stored in the same location you have selected during syncing then you would get this type of errors. If you already checked and confirmed you are using the right warehouse or location and the issue remains then you may want to contact NCH Software support team for further assistance.
  18. This issue was already reported to NCH Software's developers and testing is going to be done to try finding the source of the issue. At this moment there is no estimated time when the issue would be addressed but is likely that with a new version it will be resolved.
  19. Sadly the program does not have any option to change the aspect ratio to fit your images. Most likely what is happening is that your images have 4:3 aspect ratio while the program will export using widescreen 19:6 so in order to fit the 4:3 images to the 16:9 ratio it adds those black strips on the sides or top and bottom, that is called boxing. As mentioned before at this moment the program does not offer the option to change these aspect ration but the NCH Software developers have been notified of this mismatch.
  20. You may want to check the format you are using to record the videos in your computer and confirm if this issue happens with all formats or just with one. Also, close all other programs you may have running in the program since video rendering is a process that takes a lot of your computer resources from CPU, video and memory. If you wish to get more personalized support you can always contact NCH Software support team.
  21. This is an issue that was reported to our developers recently and they are working on it. If you wish to get a get an email update once the new version of Voxal is available you may subscribe to NCH Software newsletter from this link http://www.nchsoftware.com/software/newsletter.html
  22. You may want to confirm if the second video plays fine all the way until the end before you try burning. Also you may want to try exporting the file in your computer and test using another burning program to create the movie. For further support you may contact NCH Software support through this link http://nch.com.au/support/supportcontact.html
  23. At this moment the program will automatically split the parts into bars as you go adding notes, if the position of one of the bars is changed sadly there is not way to reset it or format all to have the same size.
  24. Quizá deba confirmar si tiene la versión mas actual del programa ya que en la versión actualizada del Crescendo (1.81) si hace click en Configuraciones deberá ver la opción para cambiar el BPM. En caso que no lo pueda ver recuerde que puede mover la ventana de configuración para cualquier lado en su pantalla y así ver todas las opciones.
  25. We apologize but the resolution and frame rate would depend on the results you want to get and the quality of the original files you are working with. When you try to save the mp4 videos if you are getting an error message it would be better for you to report it to NCH Software support team through this link http://nch.com.au/support/supportcontact.html