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About Chris75

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  1. This issue was already reported to NCH Software's developers and testing is going to be done to try finding the source of the issue. At this moment there is no estimated time when the issue would be addressed but is likely that with a new version it will be resolved.
  2. Sadly the program does not have any option to change the aspect ratio to fit your images. Most likely what is happening is that your images have 4:3 aspect ratio while the program will export using widescreen 19:6 so in order to fit the 4:3 images to the 16:9 ratio it adds those black strips on the sides or top and bottom, that is called boxing. As mentioned before at this moment the program does not offer the option to change these aspect ration but the NCH Software developers have been notified of this mismatch.
  3. You may want to check the format you are using to record the videos in your computer and confirm if this issue happens with all formats or just with one. Also, close all other programs you may have running in the program since video rendering is a process that takes a lot of your computer resources from CPU, video and memory. If you wish to get more personalized support you can always contact NCH Software support team.
  4. This is an issue that was reported to our developers recently and they are working on it. If you wish to get a get an email update once the new version of Voxal is available you may subscribe to NCH Software newsletter from this link
  5. You may want to confirm if the second video plays fine all the way until the end before you try burning. Also you may want to try exporting the file in your computer and test using another burning program to create the movie. For further support you may contact NCH Software support through this link
  6. At this moment the program will automatically split the parts into bars as you go adding notes, if the position of one of the bars is changed sadly there is not way to reset it or format all to have the same size.
  7. Quizá deba confirmar si tiene la versión mas actual del programa ya que en la versión actualizada del Crescendo (1.81) si hace click en Configuraciones deberá ver la opción para cambiar el BPM. En caso que no lo pueda ver recuerde que puede mover la ventana de configuración para cualquier lado en su pantalla y así ver todas las opciones.
  8. We apologize but the resolution and frame rate would depend on the results you want to get and the quality of the original files you are working with. When you try to save the mp4 videos if you are getting an error message it would be better for you to report it to NCH Software support team through this link
  9. We apologize for the inconvenience you have encountered there, we tested the program and confirmed the issue you are reporting. We have forwarded this information to our developers for further review and as soon as there is an update on this matter we will notify you by email.
  10. You may want to check if this issue happens when you are recording from specific sites, or if when using a specific browser> Also, check if you would get the same results when recording from the media player in your computer. Test using a different format to check if that changes the recording results. In case you require more assistance it would be better for you to contact NCH Software support team through this link
  11. Since this issue is random but consistent the best option is for you to contact NCH Software support team to get better assistance. You may submit your support request through this link
  12. The program will try to connect to your Youtube channel and if you are getting the message that the user name or password is incorrect then that is a message that comes from the Youtube channel server directly and not something that can be manage from Videopad. You may want to check if you are in fact using the right credentials to login or try using a different Youtube channel account.
  13. The quality of the slideshow you create will depend on the original quality of the images you are using, so for example if you are using a 320x240 image and try to create a 720p slideshow then your images may be pixeled because they are being stretched to fit a resolution bigger than the original image. The bigger the resolution you use on the original images the better results you would get when creating the slideshow.
  14. There is no option to increase the temporary files folder, but if you already contacted NCH support then probably soon enough you will be contacted with some steps to follow to try resolving the issue.
  15. The issue could be related to the size of the file you are converting, does the issue you are reporting happen with small .wma files? One thing you can try to do is to split the audiobook into small portions and convert. Currently the program does not have a size limitation but it could be that your computer temporary folder is getting too big and that could be causing the issues with the files getting converted partially. if you need more assistance on this matter it would be better to submit a support ticket through this link to get a more appropriate answer