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Also confirm that the video drivers and Direct-X are up to date... AMD / ATI users: http://support.amd.com/us/gpudownload/Pages/index.aspx Intel users: https://downloadcenter.intel.com/default.aspx nVidia users: http://www.nvidia.com/Download/index.aspx?lang=en-us Update DirectX: http://support.microsoft.com/kb/179113 Something else to try... Go to OPTIONS/ADVANCED and in the GPU section at the bottom change "default" to "NONE (CPU only)." Then restart Video pad. Share your project. Someone will take a look and come up with a fix. The process is easy, quick and can be done privately. Just follow these steps... Back up --- With your project on the timeline, click on MENU at the top-left. Click FILE|BACK UP PROJECT FILES TO FOLDER. Choose a folder and SELECT FOLDER. Upload --- Use a free server - Google Drive, MS OneDrive, etc.* - to upload the saved, numbered FOLDER. Do NOT upload the individual VPJ or export file. Get link --- Get a public link. Right-click the file and click SHARE. When using Google Drive, if necessary change "restricted" to "anyone with the link can view" Share --- Click COPY LINK | DONE. Paste that link here, or click the folder at the top-right of this forum to message it privately to me. It won't be shared. * Before uploading, right-click the folder, click PROPERTIES. Look at the File Size to confirm that it's not too big for the free space on the server. This will let us see what you see. That's the best way to track down issues.

Try the component folder file deletion procedure outlined at the end of my prior post. Something else to try... Go to OPTIONS/ADVANCED and in the GPU section at the bottom change "default" to "NONE (CPU only)." Then restart Video pad. Did you test export the Handbrake re-encoded file? You can also test different export compressors... Click the blue Default Quality/Filesize link to access this setting. Let us know.

That's a 360 file. Exported as a simple mp4 at 1920x1080 it's fine in several viewers here, but for a glitch in the source at about 34.250. Check the timeline. Exported as 360 and loaded into the GoPro player it renders in 360 with no glitches. The problem doesn't appear to be with Videopad, but with the file - perhaps. If possible, try it on another PC. Test the attached file, re-encoded with Handbrake. Right-click on it and Save. Export a standard mp4 (not 360) @ 30fps. It's clean here. Handbrake.mp4 Here's something else to try, to ensure that there are no corrupt VP components. Close Videpad. Open these folders in Windows Explorer (the file manager) and delete all files that they contain, then reinstall VP. "C:\Program Files (x86)\NCH Software\Components" or a similar folder without the (x86) "C:\Users\<PC Name>\AppData\Roaming\NCH Software\Components"

In order for us to access those Google links, you must click SHARE and change "restricted" to "anyone with link can view." If you share the actual project with me in a Personal Message (click the envelope at the top-right of this forum) it won't be seen by anyone else.

The best way to pin this down is to see what you see... Share your project. Someone will take a look and come up with a fix. The process is easy, quick and can be done privately. Just follow these steps... Back up --- With your project on the timeline, click on MENU at the top-left. Click FILE|BACK UP PROJECT FILES TO FOLDER. Choose a folder and SELECT FOLDER. Upload --- Use a free server - Google Drive, MS OneDrive, etc.* - to upload the saved, numbered FOLDER. Do NOT upload the individual VPJ or export file. Get link --- Get a public link. Right-click the file and click SHARE. When using Google Drive, if necessary change "restricted" to "anyone with the link can view" Share --- Click COPY LINK | DONE. Paste that link here, or click the folder at the top-right of this forum to message it privately to me. It won't be shared. * Before uploading, right-click the folder, click PROPERTIES. Look at the File Size to confirm that it's not too big for the free space on the server.

Try your screenshot link again; it's gibberish. What version of Videopad is being used? Install the latest Windows release. For licensed users upgrades are free for up to six months from purchase date. After that, VP will continue to fully function but a fee is required in order to register the newest. Retain your old install file and registration info. If there's an issue, you can always revert. Please check that the PC video drivers and Direct-X are up to date... AMD / ATI users: http://support.amd.com/us/gpudownload/Pages/index.aspx Intel users: https://downloadcenter.intel.com/default.aspx nVidia users: http://www.nvidia.com/Download/index.aspx?lang=en-us Update DirectX: http://support.microsoft.com/kb/179113 If these measures don't help, come back here.

Still not certain of what you are seeing. Provide a screen shot if possible, as above. Be sure that the background color chosen in the text editor is not the same as the text color, or text won't be seen (unless selected). When composing text, the clip appears in the bin (top-left) and on the timeline (or drag it there). Position as needed. If you plan to compose additional text, don't drag the existing clip from the bin to the timeline and attempt to change the content. That will alter the original. Instead. right-click on the clip in the bin and <ctrl-C> to COPY. Then right-click on open area of the bin and click PASTE (Clip/s) Do this as many times as needed. Then drag individual copied clips onto the timeline and change their text. Leave the master clip as it is.

Caching to the SSD might increase efficiency. Can't see a downside. Not an employee - work with the company but not for them. You can contact support here.

What version of Videopad is being used? Expanding takes but a single-click on the caret at the left... Give the latest release a try. It will be a full-featured trial for a short while if not registered. To share a screenshot or file... Upload the file/s to a free server, such as Google Drive or MS OneDrive, right-click the link and Share. Copy the result and paste it here or to me in a Private Message via the mail envelope in the top-right corner of this forum. When using Google Drive, if necessary change "restricted" to "anyone with link can view.

You can't AFAIK. VP always installs on C:\. That said, under OPTIONS | DISK tab the cache can be directed to E:\ ...

By "white lines" do you mean that there are no text clips showing on track 2? Is track 2 collapsed, like this? Double click on it and the text editor will appear. Let's see a link to a screen grab. To do that please follow the upload instructions in the Get Help sticky post at the top of this forum.

First of all, update to this release. If it doesn't solve the sync issue, come back here for further help. Nothing should be lost, as your work was saved. The original should now load correctly. Save Project File AS routinely, giving it a unique # or name, so as not to overwrite prior saves. Using Save Project Files (no AS) will overwrite. From the HOME tab, that choice is available by clicking the caret to the right of the Save Project button on the toolbar.

If VP has been installed on a new SSD C:\ drive and is registered there shouldn't be a need to take further action.

When pasting here the outline and shadow do not change. The font, its size and color track the parameters copied from .doc file. i.e.: If the text box is initially set to size 16 with black Segue font, it becomes size 8 white Comic Sans font - as composed in, and pasted from the .doc file. So, try creating your .doc files with the desired font, color and size, then copying and pasting, to see if that makes things easier.

Just install it. The default location is fixed - C:\ drive. Registering may not be necessary, but if it is click the Menu at the top left to access the dialog.