bambinou

Hello, Due to the new V.A.T rules that start on the first of December 2015, we now need to know how much V.A.T we are charging per country. What is the best way to do this please? I have setup 28 V.A.T in the V.A.T dropdown menu but realised I cannot get a V.A.T report that shows all the different V.A.Ts. Why? Is your software impossible to use with the new EU regulations? Thank you, Ben

Well my friend I am in the same boat. I will never buy a product form this people again. They sell product and do not offer support. I feel like I have been scammed. I just purchased express account 2 weeks ago, I thought I would have had a few months of support but when I click on send support request, they ask for a payment of 33 dollars. Now I am left like you with something that does not work, over 350 people looked at your question, noone replied. Not even one of the support guy took 2 minutes of his time to reply to your question. I went on their help page and it says(for express invoice which should be similar): You should already have a PayPal account. Enter the API Username and Password provided to you from PayPal. The Gateway URL is https://api-3t.paypal.com/nvp, though you may want to test the gateway in the sandbox using the URL https://api-3t.sandbox.paypal.com/nvp. For API Credentials, you will select 3-token Authentication and enter the signature provided by PayPal. If you have your own SSL certificate, select Client Side SSL, enter the certificate password and browse for the certificate file. I tried both, nothing works I keep receiving the message "the credit card gateway is not properly configured. Anyone with a bit of knowledge please? Thank you, Ben

Well, I have to say, I am very sad at the way NCH handles their customers queries, the support is not good, this forum is of no help, Your products "express accounts" hasn't got the basic Paypal Import features and the worse of all, if you need fast support you have to pay! Incredible company, I will never buy a product form you again, I have been struggling for days with the problems above, sent multiple emails to your support, and I have not received a single reply. Thanks!

Hello, I have purchased Express accounts, I have various questions regarding your software: 1 - How to import all the paypal receipts and invoices fast? Please don't tell me I have to import them manually one by one. Do you have a feature like in QuickBooks where you can just impport the paypal .CSV files? 2 - Paypal Gateway, how to get help with this please? What is the API username name and password? Is it the Paypal account details? 3 - I am on a winXP pro 64 bit machine, the help files are not opening, has anyone reported this bug before? Thank you, Ben