I am afraid I have to agree with Goldeneagle. I recently purchased VideoPad, Debut and PhotoStage. I had some questions, so decided to sign up for the forum. Well I did not get my activation email (tried it several times, and no I do not have spam filters). I had to purchase support (receipt for support came through just fine!) to get hooked up to the forums. I also asked a couple other questions in my "paid for" email, and they were not answered. Also, there was no email response that I was now connected to the forum - I just happened to try it. Actually there was no response at all other than the $$receipt.
However, this being my first experiences with video editing, I rather like VideoPad even though there are a few quirks. I wanted to add a "logo" as an overlay to my video that is a gif file with a transparent background, but the background shows up as white.
Debut was working great till I got a new higher powered system recently. Now the video/audio start drifting when I play the created file.