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  1. Today
  2. Initially I have been using Debut Professional 3.01, on an HP Elitebook 840 G3 laptop with Windows 7 Pro, with the Startech USB3HDCAP connected to a PAL video camera. The combination seemed to work well, but would always crash (Abnormal Execution Problem) when any change was made using the Debut Options menus. In an attempt to solve this annoying issue, I have now updated Debut to v5.09 and now the program crashes upon launch immediately after establishing connection to the USB3HDCAP. If I uninstall and go back to version 3.01 then I can at least get it to work again, but still get the crashes when using the Options menu. I have tried updating the USB3HDCAP drivers but the problem still exists when using either version of Debut. Has anyone been able to get Debut to reliably work with the USB3HDCAP?
  3. Hello, since a short time FLING captures all my RAM. After two days most of my 4 GB RAM is captured from FLING as "non paged pool". Any solutions?
  4. Wakerra

    Debut Video Capture Audio/Video Sync Issue HELP!!

    I just love automatic scripted answers that don't address the points I've listed above, and rather tell me to do things that I've JUST explained I already did.
  5. Yesterday
  6. TADS

    Web Access Don't Work

    Ok so i found the problem, your software does not work as web access on windows 8.1 as soon as i installed it on windows 7 all is working fine, maybe something that should have a free up[grade to everyone as it becomes un useable for peopel that purchased your software.
  7. Chris75

    Web Access Don't Work

    Hello TADS, have you tried using a different web browser to open the Web access link. Based on the information you shared it could be that your browser or antivirus application is blocking the needed cookies on these programs. Also, to receive proper support from NCH Software team you may want to fill out a support request through this link http://nch.com.au/support/supportcontact.html
  8. TECH Support

    Debut Video Capture Audio/Video Sync Issue HELP!!

    The video on the preview screen may appear to be out of sync with audio, watch the recorded file, the video and audio may actually be in sync. Check your frame rate, it might be to slow The quality of the synchronization depends on the frame rate you achieve. The maximum synchronization error of Debut is within 2 video frames interval. Frame rate depends on the video capture device and video encoder you use. Please go here https://www.nchsoftware.com/capture/kb/1492.html for more information on frame rates in Debut. If the issue persist, please open a support ticket here: https://www.nch.com.au/support/supportcontact.html?software
  9. Telephony

    CD burner error: sense data 03 73 02

    Hi, Possibly, Express Burn is unable to determine the Optimum Power Calibration rate (a small pre-burn test to determine optimal laser power for writing), resulting a disk burn failure. There is no easy way to pinpoint the exact reason, so try all the possible fixes from top to bottom (easy to hard) and see what works: Try using different brands of quality blank media, most common reason for such error's is cheap blank media. Try burning at lower speeds (Highly effective). Try updating or changing your CD\DVD burning software to the latest version, click here → Download Express Burn for Windows Try upgrading your writer's firmware.
  10. N_C_H_josh

    Backing up Wave Pad

    There's just one file to back up. If you're using the latest version of WavedPad, then that file should be C:\Program Files (x86)\NCH Software\WavePad\wavepadsetup_v8.04.exe
  11. N_C_H_josh

    ClickCharts does not display properly on 4K display

    ClickCharts was recently tested for 4K compatibility. Are you using the latest version of the software? What make/model is your display?
  12. N_C_H_josh

    Diference on Free, Home and Professional editions

    You'd need a license for each computer unless you purchase a site license through our Sales dept. The free version is limited in features such as the number of recordings allowed.
  13. N_C_H_josh

    Diference on Free, Home and Professional editions

    You'd need a license for each computer unless you purchase a site license through our Sales dept. The free version is limited in features such as the number of recordings allowed.
  14. when i try to get on any of my business sortware on web access all i get is a error... the following is for inventoria but i get the same on all of them including express accounts... What is going on? Please help!
  15. c_major

    VideoPad buffering

    We've applied fixes for previewing speed changed or reversed clip. Please check it out the next version. It's currently in testing and will be released soon.
  16. Hi, My business model is simply publishing, printing and editing. I just purchased my licence for Express Accounts Plus but I struggling to set up the Chart of Accounts. For example, I do not know what my Checking Accounts's default linked account is......, can someone just break it down for my by simply just outlining the accounts with their default linked accounts ?
  17. luchelibre

    VideoPad buffering

    I have found that VP really doesn't deal well with large sped-up files. The constant buffering in the preview window alone is maddening. What I've had to start doing is first exporting the raw sped-up video as a whole (no cuts, no other effects), then importing the newly-created file into my main project and editing that. Time consuming at first, but saves major headache later.
  18. Last week
  19. borate

    Exported only the last 38sec. of my 2min. video

    First thing to try. Under OPTIONS|DISK, click the Clear Unused Cache Files button, then try export once again. If no joy... With your project on the time time line, click FILE|SAVE PORTABLE PROJECT. Upload every file that results to DropBox, Google Drive, MS OneDrive or the like. Make the link public and post it here. Someone will check things out. If there are many files, zip them first, then upload the ZIP file.
  20. luisnewport

    Exported only the last 38sec. of my 2min. video

    Even when I try to Preview, it show only the last 38sec
  21. Please help me !! I am exporting my 2min video. And no matter the resolution (already tried all). Videopad only exports the last 38sec. from the video. What should I do?
  22. Braster

    Diference on Free, Home and Professional editions

    Love this program - and actually am fine with paying for it. But - I need it on 4-5 computers. Can't justify buying it multiple times. Can the paid version be used on multiple pc's? Also - what are the limitations on the free version?
  23. I moved my ClickCharts software to my newly purchased laptop that has a hi-res 4K display. But when I run ClickCharts everything displays very small and entering text for for an object is very diffucult. I would say this software is not usable until a workaround is found. Any ideas on how to solve this problem
  24. CarlS54

    Backing up Wave Pad

    Trying to back up my WavePad program to a flash drive so I don't lose it. I can't see any way to do that in the program. Suggestions? Carl
  25. I've been wanting to start a Let's Play for Pikmin for a long time now. It was only recently I finally got the equipment needed to start recording off my Wii to do this. When googling what software would be good to use for recording from a video adapater, I found the NCH Debut Video Capture. I downloaded it, and immediately started recording a few sessions. But the problem I'm facing now, is that my recordings are coming back out of sync. Sure, they start out fine, but by the end of a 45-50 minute recording, my sound is several seconds ahead of my video. I need help! I've googled, I've downloaded numerous softwares, I've tried every tweaking everything and I can't fix my recorded files! (Seriously I've done everything. I've tried slowing my audio, speeding up my video, adjusting the FPS...once I think I find a solution it ends up being all wrong. One attempt at adjusting the fps rate I managed to sync up the end bit of the video, but the beginning was then out of sync. How the heck does that happen??). I don't know what can be done, if anything at this point, to fix the sync issue I've currently got. It seems like it shoudl have a simple fix, and there are plenty of people who have had this same issue, but I can't seem to find any fix! Then there is the issue of how to prevent this from happening with future recordings. Just what is causing it to start with, and how can I correct it?? I thought I fixed it by changing the Video Options and checking the "Change Frame Rate" box with a frame rate at 30, but it didn't do diddly difference with the next video I recorded. Please someone who is more knowledgeable with this stuff, I need help!!
  26. When trying to burn an MP3 cd or audio cd I keep getting this code. I searched the forum but could not find anyone else with this code. Thanks
  27. 複数のmp4形式動画ファイルをプロジェクトに挿入して、1つのDVDムービーとしてエクスポートすると、途中から音声に対して動画が遅延します。 例えば20のファイルを挿入した場合、作成したDVDを再生すると、1つ目の動画は遅延しませんが、後になるにしたがって動画が遅延していきます。 尚、VIDEO Pad上では遅延は発生しませんが、作成したDVDはPCや家庭用再生機を含むどのプレイヤーでも同じように遅延します。 解決方法はありますか?
  28. I see that the newer versions of WavePad Master's edition include sound recording features. Does RecordPad have features that aren't present in the WavePad software? Just to clarify, I already own WavePad, but an older version that doesn't include sound recording. I could purchase the new version of WavePad to record, or RecordPad, or both since having a second license for WavePad to work on a 2nd computer would be nice. Question is, do I need both? If I get WavePad Master's, are there features from RecordPad that will be missing from that? Sorry if it isn't clear... Ask questions, it'll get clear I promise...
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